Subject: Ticket Assigned - Conversation with Aya Banna
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 10:10:10 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aya Banna Aya Banna                    Hi           12:52 PM, 09th Feb                     Aya Banna                    Uu           12:52 PM, 09th Feb                     Aya Banna                    Hi           12:53 PM, 09th Feb                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Max, This is Khalid, How may I assist you today?"           12:54 PM, 09th Feb                     Aya Banna                    How are you           12:55 PM, 09th Feb                     Aya Banna                    I have 2 problems           12:55 PM, 09th Feb                     Aya Banna                    First one in my order           12:55 PM, 09th Feb                     Aya Banna                             12:56 PM, 09th Feb                     Aya Banna                             12:56 PM, 09th Feb                     Aya Banna                    They cancelled for me items           12:56 PM, 09th Feb                     Aya Banna                    And tell to comapnsete by 10 dhs and not give           12:56 PM, 09th Feb                     Aya Banna                    Second order           12:56 PM, 09th Feb                     Aya Banna                    9413447253           12:57 PM, 09th Feb                     Aya Banna                    They cancelled it without my order           12:57 PM, 09th Feb                     Aya Banna                    And i send the conversation with the delivery man           12:57 PM, 09th Feb                     Aya Banna                    And talk to max yesterday they tell i will receive it           12:57 PM, 09th Feb                     Aya Banna                    But now i got msg that its cancelled and refunded           12:58 PM, 09th Feb                   Mohammad                   We are sorry to hear that yo did not receive your order.           12:58 PM, 09th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           12:58 PM, 09th Feb                     Aya Banna                             12:58 PM, 09th Feb                     Aya Banna                    You can check with someone who can read arabic           12:58 PM, 09th Feb                     Aya Banna                    To translate           12:58 PM, 09th Feb                   Mohammad                   Thank you for your patience.           12:59 PM, 09th Feb                   Mohammad                   Kindly note that the order 9412610745 has been delivered to you on Feb 02 and the refund for the 4 items under the same order has been processed successfully on your my credit wallet.           01:00 PM, 09th Feb                   Mohammad                   The refund amount was AED 69.6.           01:01 PM, 09th Feb                     Aya Banna                    I am telling about the first order           01:01 PM, 09th Feb                   Mohammad                   Regarding the order id 9413447253, it turned out as per the tracking details that the order is rejected at your end.           01:02 PM, 09th Feb                     Aya Banna                    They cancelled for me items and tell to compansete by 10 dhs           01:02 PM, 09th Feb                     Aya Banna                    And not give           01:02 PM, 09th Feb                     Aya Banna                    Second order i dont reject           01:02 PM, 09th Feb                     Aya Banna                    And i send the chat           01:02 PM, 09th Feb                     Aya Banna                    They tell i will receive today           01:02 PM, 09th Feb                     Aya Banna                    You can check the chats           01:02 PM, 09th Feb                     Aya Banna                    I did nt reject           01:03 PM, 09th Feb                     Aya Banna                    Check the chats plz           01:03 PM, 09th Feb                     Aya Banna                    With someone who can read arabic           01:03 PM, 09th Feb                   Mohammad                   We really apologize for the inconvenience caused to you.           01:03 PM, 09th Feb                     Aya Banna                    Ok then           01:03 PM, 09th Feb                     Aya Banna                    I took items by sale           01:04 PM, 09th Feb                     Aya Banna                    And now its over           01:04 PM, 09th Feb                   Mohammad                   Kindly note that the courier has now sent the items back to the warehouse.           01:04 PM, 09th Feb                     Aya Banna                    You will compansete the 2 orders??           01:04 PM, 09th Feb                   Mohammad                   Unfortunately once the items have already been initiated as a return we are unable to reship the items.           01:04 PM, 09th Feb                     Aya Banna                    Ok i want the solution           01:04 PM, 09th Feb                   Mohammad                   Now, we would request you to order these items again from our website and we will try our best to deliver it on time.           01:04 PM, 09th Feb                     Aya Banna                    And the sale ended??           01:05 PM, 09th Feb                     Aya Banna                    The 10 dhs for first order compansation who max tell they will give           01:05 PM, 09th Feb                     Aya Banna                    Loosing time and waiting !!!           01:06 PM, 09th Feb                     Aya Banna                    Missing the sale??           01:06 PM, 09th Feb                     Aya Banna                    Plz check the chat with max yesterday           01:07 PM, 09th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           01:08 PM, 09th Feb                     Aya Banna                    Ok           01:08 PM, 09th Feb                   Mohammad                   Thank you for your patience.           01:11 PM, 09th Feb                     Aya Banna                    Welcome           01:12 PM, 09th Feb                   Mohammad                   Kindly note that we will have to get the voucher of amount AED 10 created with the relevant team and we will inform you the same once it will be created via the email id [email-masked]           01:13 PM, 09th Feb                     Aya Banna                    Ok this for first order           01:13 PM, 09th Feb                     Aya Banna                    And the second           01:13 PM, 09th Feb                     Aya Banna                    ?           01:13 PM, 09th Feb                     Aya Banna                    That you promise that i will receive today           01:14 PM, 09th Feb                     Aya Banna                    Then tell rejected           01:14 PM, 09th Feb                     Aya Banna                    I send all the chats           01:14 PM, 09th Feb                     Aya Banna                    With max and delivery man           01:14 PM, 09th Feb                   Mohammad                   Regarding the order id 9413447253, kindly note that the courier has now sent the items back to the warehouse.           01:14 PM, 09th Feb                     Aya Banna                    I miss items not unavaiable           01:14 PM, 09th Feb                     Aya Banna                    And miss the sale           01:15 PM, 09th Feb                   Mohammad                   We are really sorry for this issue.           01:15 PM, 09th Feb                     Aya Banna                    Not my mistake           01:15 PM, 09th Feb                     Aya Banna                    Yesterday i chat with max           01:15 PM, 09th Feb                   Mohammad                   Kindly note that we have refunded you the amount of AED 69.86 for the same order in your my credit wallet.           01:16 PM, 09th Feb                   Mohammad                   We can understand your disappointment here but unfortunately once the items have already been initiated as a return we are unable to reship the items.           01:16 PM, 09th Feb                     Aya Banna                    Ok           01:17 PM, 09th Feb                     Aya Banna                    What compansation           01:17 PM, 09th Feb                     Aya Banna                    For max and delivery man mistake           01:17 PM, 09th Feb                     Aya Banna                    I miss the sale           01:17 PM, 09th Feb                     Aya Banna                    And the discount code           01:17 PM, 09th Feb                     Aya Banna                    I know what you say and you know its not my mistake           01:18 PM, 09th Feb                     Aya Banna                    So how can you help           01:18 PM, 09th Feb                   Mohammad                   Kindly note that we offer different sales at different times, and request you to check our website for the offers.           01:25 PM, 09th Feb                     Aya Banna                    Ok put now the items           01:25 PM, 09th Feb                     Aya Banna                    I will order them again           01:25 PM, 09th Feb                     Aya Banna                    But sale on them ended           01:26 PM, 09th Feb                     Aya Banna                    And some not available           01:26 PM, 09th Feb                   Mohammad                   Kindly note that the stocks gets updated on our website according to their availability and you can place the order for the item available .           01:31 PM, 09th Feb                     Aya Banna                    So you are talking about the issue as if i cancelled the order!!           01:31 PM, 09th Feb                   Mohammad                   And for the items out of stock you can subscribe under the notify me by putting your email and you will be updated once the items will be in stock.           01:32 PM, 09th Feb                     Aya Banna                    And i have to bear the mistake done           01:32 PM, 09th Feb                     Aya Banna                    And wait more??           01:32 PM, 09th Feb                     Aya Banna                    The order should be received next day to me           01:32 PM, 09th Feb                     Aya Banna                    I waited 3 days           01:32 PM, 09th Feb                   Mohammad                   We request you to kindly place the order again and we will try to deliver it to you on time.           01:35 PM, 09th Feb                     Aya Banna                    And the sale and discount code i missed?           01:36 PM, 09th Feb                     Aya Banna                    First order you cancelled 2 items and compansate by 10           01:37 PM, 09th Feb                     Aya Banna                    Now you cancel 13           01:38 PM, 09th Feb                   Mohammad                   Kindly note that we can compensate you for the order 9413447253, with the amount of AED 16 as you applied the voucher of amount AED 15.4 in the same order           01:42 PM, 09th Feb                     Aya Banna                    Look           01:44 PM, 09th Feb                     Aya Banna                    What are you doing           01:44 PM, 09th Feb                     Aya Banna                    You know i can put one promotion code           01:44 PM, 09th Feb                     Aya Banna                    So you are compansating with nothing           01:45 PM, 09th Feb                     Aya Banna                    You give me 0.5 dhs?           01:45 PM, 09th Feb                     Aya Banna                    Ohhh greeeeat for your cancelling my shipment           01:46 PM, 09th Feb                     Aya Banna                    The sale i miss the items i miss??           01:46 PM, 09th Feb                     Aya Banna                    Notify for stock☹️☹️           01:47 PM, 09th Feb                     Aya Banna                    Can you please know the size of the problem           01:47 PM, 09th Feb                     Aya Banna                    And speak with the responsibles           01:47 PM, 09th Feb                     Aya Banna                    Can you please put yourself in my situation           01:47 PM, 09th Feb                   Mohammad                   Kindly note that our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items.           01:48 PM, 09th Feb                     Aya Banna                    I know           01:48 PM, 09th Feb                     Aya Banna                    Now my issue           01:48 PM, 09th Feb                     Aya Banna                    Compansate my loss in time           01:48 PM, 09th Feb                     Aya Banna                    In waiting           01:49 PM, 09th Feb                     Aya Banna                    In loosing items           01:49 PM, 09th Feb                     Aya Banna                    Maybe i want to got something as gift           01:49 PM, 09th Feb                     Aya Banna                    No i have to pay twice           01:49 PM, 09th Feb                     Aya Banna                    Now loosing 1 hour from my your time for 0.5 dhs!!!!!           01:50 PM, 09th Feb                   Mohammad                   Kindly note that as customer service we can only compensate you as one time exception with the amount of AED 16.           01:50 PM, 09th Feb                     Aya Banna                    What's new           01:51 PM, 09th Feb                     Aya Banna                    ??           01:51 PM, 09th Feb                     Aya Banna                    You know customer protection           01:52 PM, 09th Feb                     Aya Banna                    I will send all the chats and details           01:52 PM, 09th Feb                     Aya Banna                    And they will solve it           01:52 PM, 09th Feb                     Aya Banna                    I want my order           01:52 PM, 09th Feb                     Aya Banna                    Not money           01:53 PM, 09th Feb                   Mohammad                   At this moment we can only help you with this and please note that the order has already been reached back to the warehouse and marked as not delivered, hence it is not possible to rearrange the delivery for the same.           01:54 PM, 09th Feb                     Aya Banna                    Whose mistake!           01:54 PM, 09th Feb                   Mohammad                   Kindly note that this is the reason we are offering you the voucher as one time exception only.           01:58 PM, 09th Feb                     Aya Banna                    You tell the discount i got 15 and you will give 16           01:59 PM, 09th Feb                     Aya Banna                    Where is the compansation           01:59 PM, 09th Feb                     Aya Banna                    I have code max50           01:59 PM, 09th Feb                     Aya Banna                    Give me 50 dhs discount           01:59 PM, 09th Feb                   Mohammad                   We are truly sorry, but we can only provide you the AED 16 voucher as a token of apology.           02:01 PM, 09th Feb                     Aya Banna                    With this voucher i can use also discount code           02:02 PM, 09th Feb                     Aya Banna                    ?           02:02 PM, 09th Feb                     Aya Banna                    And the 10 from first order?           02:03 PM, 09th Feb                     Aya Banna                    Coz already i can take 50           02:04 PM, 09th Feb                     Aya Banna                    By max50           02:04 PM, 09th Feb                   Mohammad                   Yes you can use your discount code with this voucher.           02:04 PM, 09th Feb                     Aya Banna                    So now i can take 76 right??           02:04 PM, 09th Feb                     Aya Banna                    2 vouchers you mean           02:05 PM, 09th Feb                     Aya Banna                    First one 10           02:05 PM, 09th Feb                   Mohammad                   Kindly note that we will create the voucher for the total amount of AED 26.           02:05 PM, 09th Feb                     Aya Banna                    Ok           02:05 PM, 09th Feb                     Aya Banna                    Coz i ham tired from typing           02:06 PM, 09th Feb                   Mohammad                   We will inform you the same once the voucher will created on your email id   [email-masked]           02:06 PM, 09th Feb                     Aya Banna                    Ok thank you           02:06 PM, 09th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:08 PM, 09th Feb                     Aya Banna                    Thanks for patience           02:08 PM, 09th Feb                     Aya Banna                    Excuse me but i was very nervous           02:08 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5687848