Subject: Ticket Assigned - Conversation with Sameer Shaik
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 14:35:22 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sameer Shaik Sameer Shaik                    Hey lol           06:25 PM, 08th Feb                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:25 PM, 08th Feb                   MAX KW Whatsapp BOT                    Hello Sameer Shaik , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:26 PM, 08th Feb                     Sameer Shaik                    Hello           06:26 PM, 08th Feb                   MAX KW Whatsapp BOT                    Hi Sameer Shaik , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:26 PM, 08th Feb                     Sameer Shaik                    2           06:26 PM, 08th Feb                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:26 PM, 08th Feb                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:26 PM, 08th Feb                     Sameer Shaik                    3           06:26 PM, 08th Feb                   MAX KW Whatsapp BOT                    Hi Sameer Shaik , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:26 PM, 08th Feb                     Sameer Shaik                    6           06:26 PM, 08th Feb                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:26 PM, 08th Feb                     Sameer Shaik                    1           06:26 PM, 08th Feb                   MAX KW Whatsapp BOT                   Please enter your email address           06:26 PM, 08th Feb                     Sameer Shaik                    [email-masked]           06:28 PM, 08th Feb                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           06:28 PM, 08th Feb                   Mohammad                   Hi Samir, Good Evening, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           06:29 PM, 08th Feb                   Mohammad                   We can see that you are contacting us regarding the return.           06:30 PM, 08th Feb                     Sameer Shaik                    i brought few cloths from in-store           06:30 PM, 08th Feb                     Sameer Shaik                    how many days for valid for to be returned?           06:30 PM, 08th Feb                     Sameer Shaik                    how many days are valid  to be returned?           06:31 PM, 08th Feb                   Mohammad                   Kindly note that you have within 14 days to do a return and a refund.           06:31 PM, 08th Feb                   Mohammad                   From the date of purchase.           06:31 PM, 08th Feb                     Sameer Shaik                    I brought at date 28/1/2023           06:32 PM, 08th Feb                     Sameer Shaik                    can I get refund or exchange today?           06:32 PM, 08th Feb                   Mohammad                   According to the date you shared with us you are eligible to return the product.           06:32 PM, 08th Feb                   Mohammad                   Kindly note that we do not have any exchange facility available.           06:33 PM, 08th Feb                   Mohammad                   You will have to return the item, get the refund and purchase the item of your choice.           06:33 PM, 08th Feb                     Sameer Shaik                    ok thank you for helping Khalid           06:34 PM, 08th Feb                   Mohammad                   Is there anything else I can assist you with?           06:34 PM, 08th Feb                     Sameer Shaik                    nothing more           06:34 PM, 08th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:34 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684748