Subject: Ticket Assigned - Conversation with Hasenaat Omer
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 13:01:04 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hasenaat Omer Hasenaat Omer                    A           04:45 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:45 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello Hasenaat Omer , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:45 PM, 08th Feb                     Hasenaat Omer                    1           04:45 PM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           04:45 PM, 08th Feb                     Hasenaat Omer                    9413709362           04:47 PM, 08th Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC020823000473    You can also easily track your order from My Account > Order History.             04:47 PM, 08th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:47 PM, 08th Feb                     Hasenaat Omer                    2           04:48 PM, 08th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:48 PM, 08th Feb                     Hasenaat Omer                    1           04:48 PM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your email address           04:48 PM, 08th Feb                     Hasenaat Omer                    [email-masked]           04:48 PM, 08th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:48 PM, 08th Feb                   Mohammad                   Hi Hasenaat, Good Evening, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           04:51 PM, 08th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9413709362           04:51 PM, 08th Feb                   Mohammad                   We have checked and found that today the driver is out for delivery.           04:52 PM, 08th Feb                   Mohammad                   Kindly note that you will receive the call from the driver prior to the delivery.           04:52 PM, 08th Feb                     Hasenaat Omer                    Firstly I want to confirm that I’ve received my order already           04:53 PM, 08th Feb                   Mohammad                   Kindly make sure to active your contact number +971525223883 to avoid any delay.           04:53 PM, 08th Feb                     Hasenaat Omer                    Plz mark the status as delivered           04:53 PM, 08th Feb                     Hasenaat Omer                    Bcz mostly the status of the order remains in “ processing “ so while returning anything, it creates problems           04:54 PM, 08th Feb                   Mohammad                   Thank you for the confimation.           04:54 PM, 08th Feb                   Mohammad                   Kindly confirm us if you want to return your item in your order?           04:55 PM, 08th Feb                     Hasenaat Omer                    Secondly , in my order, I had selected some color and have received different color           04:55 PM, 08th Feb                     Hasenaat Omer                             04:56 PM, 08th Feb                     Hasenaat Omer                             04:56 PM, 08th Feb                   Mohammad                   Kindly note that we will have to escalate this issue to the concerned team to update the order status.           04:56 PM, 08th Feb                   Mohammad                   Once the order status will be updated we will inform you the same via the email id [email-masked]           04:56 PM, 08th Feb                     Hasenaat Omer                    U can check that my choice is white and grey color but I’ve received pink & grey combo           04:56 PM, 08th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           04:57 PM, 08th Feb                   Mohammad                   Is there anything else I can assist you with?           04:58 PM, 08th Feb                     Hasenaat Omer                    Plz check with your team that why they’ve sent me wrong color           05:00 PM, 08th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           05:00 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684213