Subject: Ticket Assigned - Conversation with This Is Hasnain
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 09:06:32 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with This Is Hasnain This Is Hasnain                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi this is hasnain, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:42 PM, 08th Feb                     This Is Hasnain                    Ok           12:43 PM, 08th Feb                     This Is Hasnain                    Hello           12:45 PM, 08th Feb                     This Is Hasnain                    Who's here?           12:45 PM, 08th Feb                     This Is Hasnain                    Who's here           12:46 PM, 08th Feb                     This Is Hasnain                    ?????           12:47 PM, 08th Feb                   Mohammad                   Hi Hasnain, Good Afternoon, Thank you for contacting Splash . My name is Khalid, I will be happy to assist you.           12:47 PM, 08th Feb                   Mohammad                   We can see that you are contacting us regarding the return.           12:47 PM, 08th Feb                     This Is Hasnain                    I wanna know about my return item           12:47 PM, 08th Feb                     This Is Hasnain                    Why I didn't get my refund payment           12:48 PM, 08th Feb                   Mohammad                   Could you please confirm us if you are concerning about the order 9412715951?           12:48 PM, 08th Feb                     This Is Hasnain                    Yup           12:48 PM, 08th Feb                   Mohammad                   Thank you for the confirmation.           12:49 PM, 08th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           12:49 PM, 08th Feb                     This Is Hasnain                    Waiting for updates           12:49 PM, 08th Feb                     This Is Hasnain                    Ok           12:49 PM, 08th Feb                   Mohammad                   Thank you for your patience.           12:50 PM, 08th Feb                     This Is Hasnain                    Waiting for updates           12:50 PM, 08th Feb                   Mohammad                   We would like to inform you that we have processed the refund of amount AED 102 and AED 53 in your my credit wallet.           12:50 PM, 08th Feb                     This Is Hasnain                    Which items           12:51 PM, 08th Feb                     This Is Hasnain                    Send me picture           12:51 PM, 08th Feb                     This Is Hasnain                    In this order how many items you get return?           12:52 PM, 08th Feb                   Mohammad                   1. Solid T-shirt with Crew Neck and Short Sleeves quantity three (2) Lee Cooper Checked Shirt with Long Sleeves and Pockets . Against these two items.           12:52 PM, 08th Feb                     This Is Hasnain                    I send you 7 items           12:53 PM, 08th Feb                   Mohammad                   Thank you for the confirmation.           12:54 PM, 08th Feb                   Mohammad                   Kindly allow me a moment again to check the details for you.           12:54 PM, 08th Feb                     This Is Hasnain                             12:54 PM, 08th Feb                     This Is Hasnain                    I'm talking about this item           12:55 PM, 08th Feb                     This Is Hasnain                    ?           12:56 PM, 08th Feb                     This Is Hasnain                    Waiting for updates           12:58 PM, 08th Feb                     This Is Hasnain                    How long time required           12:58 PM, 08th Feb                   Mohammad                   Kindly confirm if the refund is only pending for this item?           12:58 PM, 08th Feb                     This Is Hasnain                    This item still in your warehouse           12:58 PM, 08th Feb                     This Is Hasnain                    I send it to you           12:58 PM, 08th Feb                     This Is Hasnain                    You asking like your company don't have recorded about return items           01:00 PM, 08th Feb                   Mohammad                   Sorry for the late response.           01:00 PM, 08th Feb                     This Is Hasnain                    Ok           01:01 PM, 08th Feb                   Mohammad                   Kindly note that we have refunded the amount of AED 55 for the same item.           01:01 PM, 08th Feb                   Mohammad                   Is there anything else I can assist you with?           01:03 PM, 08th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           01:06 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5683056