Subject: Ticket Assigned - Conversation with Mariam
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 16:29:22 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mariam Mariam                    Yes           08:00 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:00 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello Mariam , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:00 PM, 07th Feb                     Mariam                    1           08:00 PM, 07th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           08:00 PM, 07th Feb                     Mariam                    9413283086           08:00 PM, 07th Feb                     Mariam                    7           08:12 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:12 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello Mariam , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:12 PM, 07th Feb                     Mariam                    1           08:12 PM, 07th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           08:12 PM, 07th Feb                     Mariam                    9413283086           08:12 PM, 07th Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020423003205    You can also easily track your order from My Account > Order History.             08:12 PM, 07th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:12 PM, 07th Feb                     Mariam                    2           08:12 PM, 07th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:12 PM, 07th Feb                     Mariam                    1           08:13 PM, 07th Feb                   MAX UAE whatsapp bot                   Please enter your email address           08:13 PM, 07th Feb                     Mariam                    [email-masked]           08:13 PM, 07th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:13 PM, 07th Feb                   Mohammad                   Hi Mariam, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           08:17 PM, 07th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9413283086           08:17 PM, 07th Feb                     Mariam                    Yes           08:18 PM, 07th Feb                     Mariam                    Where is is           08:18 PM, 07th Feb                     Mariam                    Its been too long           08:18 PM, 07th Feb                     Mariam                    I ordered it last Saturday and still not received yet           08:19 PM, 07th Feb                   Mohammad                   We would like to inform you that according to the tracking details your order is out for delivery and the driver will call you soon to arrange the time for delivery.           08:19 PM, 07th Feb                     Mariam                    Give me the driver number           08:19 PM, 07th Feb                   Mohammad                   We are sorry to inform you that we are unable to provide you the driver's number as we do not have the same with us.           08:20 PM, 07th Feb                     Mariam                    No one delivers past 8 pm           08:20 PM, 07th Feb                     Mariam                    Contact the delivery company then and get it           08:20 PM, 07th Feb                   Mohammad                   We would like to inform you that the delivery time is until 10:00 pm.           08:20 PM, 07th Feb                     Mariam                    I told u no one ever deliver after 8 pm           08:21 PM, 07th Feb                     Mariam                    I live in Hamriyah i know that           08:21 PM, 07th Feb                     Mariam                    So chek with the company           08:21 PM, 07th Feb                     Mariam                    Because last time it was out for delivery it didn't come           08:21 PM, 07th Feb                   Mohammad                   But still if you do not receive your order we will escalate this issue to the courier team to expedite the delivery.           08:21 PM, 07th Feb                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           08:22 PM, 07th Feb                     Mariam                    Yes make sure it delivers today           08:22 PM, 07th Feb                     Mariam                    Or i will cancel it           08:22 PM, 07th Feb                   Mohammad                   We will try to deliver your order as earliest as possible, kindly allow us some time so that we can check the same with the courier team.           08:23 PM, 07th Feb                     Mariam                    I will wait for response           08:23 PM, 07th Feb                   Mohammad                   We will inform you via the email [email-masked], once any update will receive.           08:23 PM, 07th Feb                   Mohammad                   We will inform you via the email [email-masked], once any update will receive.           08:23 PM, 07th Feb                   Mohammad                   Is there anything else I can assist you with?           08:24 PM, 07th Feb                     Mariam                    I told u if it wasn't deliver today i won't take it and cancel           08:24 PM, 07th Feb                   Mohammad                   As we already informed you, we will try to deliver your order as earliest as possible and also note that we cannot cancel the order at our end as it is with the courier now.           08:25 PM, 07th Feb                   Mohammad                   Is there anything else I can assist you with?           08:27 PM, 07th Feb                     Mariam                    And i tell u if it was delivered tomorrow i won't take it from the courier because i can't be waiting all the day           08:28 PM, 07th Feb                     Mariam                    No           08:28 PM, 07th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:28 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680835