Subject: Ticket Assigned - Conversation with Hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 16:00:06 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413568930 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502541980            07:35 PM, 07th Feb                     Hi                    Ok           07:36 PM, 07th Feb                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           07:39 PM, 07th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9413568930           07:41 PM, 07th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:44 PM, 07th Feb                   Mohammad                   Sorry for the late response.           07:49 PM, 07th Feb                   Mohammad                   Kindly note that we have checked and found that your order should be delivered today but it turned out that it is not shipped from the warehouse till date.           07:50 PM, 07th Feb                   Mohammad                   Please note that we will escalate this to our warehouse team to ship your order and deliver it as earliest as possible.           07:50 PM, 07th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:51 PM, 07th Feb                   Mohammad                   Is there anything else I can assist you with?           07:55 PM, 07th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           07:58 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680689