Subject: Ticket Assigned - Conversation with Ksenia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 12:31:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ksenia Ksenia                    Hello           04:18 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:18 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:18 PM, 07th Feb                     Ksenia                    1           04:18 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello Ksenia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:18 PM, 07th Feb                     Ksenia                    1           04:18 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:18 PM, 07th Feb                     Ksenia                    9413401078           04:19 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020523002358    You can also easily track your order from My Account > Order History.             04:19 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:19 PM, 07th Feb                     Ksenia                    2           04:20 PM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:20 PM, 07th Feb                     Ksenia                    1           04:20 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:20 PM, 07th Feb                     Ksenia                    [email-masked]           04:20 PM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:20 PM, 07th Feb                   Mohammad                   Dear Customer, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           04:23 PM, 07th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9413401078           04:23 PM, 07th Feb                     Ksenia                    The delivery is delayed !  It was not delivered on committed day and status was - undelivered! Note that no any delivery driver had ever call me .   So it was not delivered and now status again it’s our for delivery from morning but no one contacted me and still not delivered !!! This is the worst service ever , I called 3 times to customer service and I still can’t get my package           04:23 PM, 07th Feb                     Ksenia                    No updates no true delivery none ever contact me even           04:24 PM, 07th Feb                   Mohammad                   We have checked and found that today again our delivery partner is out for delivery.           04:24 PM, 07th Feb                   Mohammad                   We request you to kindly confirm us your contact number +971561399919           04:25 PM, 07th Feb                     Ksenia                    Yes           04:25 PM, 07th Feb                     Ksenia                    I confirmed 3 times           04:26 PM, 07th Feb                     Ksenia                    No one call me           04:26 PM, 07th Feb                     Ksenia                    Your delivery partners are not reliable and I never get any call           04:26 PM, 07th Feb                   Mohammad                   We are sorry to hear that you have not been contacted yet for the delivery.           04:26 PM, 07th Feb                     Ksenia                    I get call from Other stores for delivery this days and zero related for Centrepoint order           04:26 PM, 07th Feb                     Ksenia                    Can you call and instruct Ti deliver tiday other ways I don’t want the order           04:27 PM, 07th Feb                   Mohammad                   Kindly note that we will forward your issue to the courier team to expedite your order delivery.           04:27 PM, 07th Feb                     Ksenia                    It’s not acceptable , delivery canceled on Sunday for no reason .           04:27 PM, 07th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           04:27 PM, 07th Feb                   Mohammad                   Is there anything else I can assist you with?           04:28 PM, 07th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:30 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679524