Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 11:07:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    hello           02:48 PM, 07th Feb                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:48 PM, 07th Feb                    Centrepoint KW whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:48 PM, 07th Feb                     .                    1           02:48 PM, 07th Feb                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           02:48 PM, 07th Feb                     .                    8412809096           02:49 PM, 07th Feb                    Centrepoint KW whatsapp bot                    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet- Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.             02:49 PM, 07th Feb                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:49 PM, 07th Feb                     .                    2           02:49 PM, 07th Feb                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:49 PM, 07th Feb                     .                    1           02:49 PM, 07th Feb                    Centrepoint KW whatsapp bot                   Please enter your email address           02:49 PM, 07th Feb                     .                    [email-masked]           02:50 PM, 07th Feb                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:50 PM, 07th Feb                   Mohammad                   Dear Customer, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           02:52 PM, 07th Feb                     .                    i want to know why my order is cancel           02:53 PM, 07th Feb                     .                    ?           02:53 PM, 07th Feb                   Mohammad                   We are sorry for the inconvenience caused to you.           02:54 PM, 07th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           02:54 PM, 07th Feb                   Mohammad                   Kindly note that we have checked and found our delivery partner tried to deliver your order but due to address issue was not able to deliver your order and now your order is on its way to warehouse.           03:00 PM, 07th Feb                   Mohammad                   Unfortunately once the items have already been initiated as a return we are unable to reship the items.           03:00 PM, 07th Feb                   Mohammad                   We would request you to please simply order the same items again from our website with the correct address and contact number and we will try to deliver it on priority.           03:02 PM, 07th Feb                   Mohammad                   Is there anything else I can assist you with?           03:05 PM, 07th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:06 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679073