Subject: Ticket Assigned - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 05:51:33 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns i have purchased a sweat shirt on the 13Jan from the burjuman branch,upon reaching home and trying the sweatshirt my wife noticed a hole in the back which seems to be a burn hole,i then on the next day 14Jan went back to the splash at the burjuman and explained the branch manager of the defect on the sweatshirt.he was polite and helpful in explaining me the exchange and return policy,also he insisted that the defect was unlikely did not come from the store,and i was asked to wait till monday 16Jan so he would send the sweatshirt to quality control to get it checked.
now,its been 18 days since the return and i haven't got a call or any response from his side.
i would like this to be resolved quickly as i have waited a long time.

thanks
Abdullah https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5651537