Subject: Ticket Assigned - Conversation with Hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 14:24:08 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:04 PM, 06th Feb                     Hi                    Ok           06:04 PM, 06th Feb                     Hi                    Hi           06:07 PM, 06th Feb                     Hi                    I would like to know the status of my return           06:07 PM, 06th Feb                     Hi                    Will they pick up from my doorstep?           06:07 PM, 06th Feb                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           06:08 PM, 06th Feb                     Hi                    Ok           06:09 PM, 06th Feb                     Hi                    I would like to know the status of my return Will they pick up from my doorstep?           06:09 PM, 06th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           06:12 PM, 06th Feb                     Hi                    Ok           06:13 PM, 06th Feb                   Mohammad                   Thank you for your patience.           06:15 PM, 06th Feb                     Hi                    Ok           06:16 PM, 06th Feb                     Hi                    Tell me           06:16 PM, 06th Feb                   Mohammad                   We would like to inform you that we have checked and found that today our courier partner tried to pickup your item but without success.           06:16 PM, 06th Feb                     Hi                    He hasn't called me           06:17 PM, 06th Feb                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we can assist you accordingly.           06:17 PM, 06th Feb                     Hi                    Pls wait           06:17 PM, 06th Feb                   Mohammad                   Take your time.           06:17 PM, 06th Feb                     Hi                    Block : 907, street num :0771, building num : 4110,           06:18 PM, 06th Feb                     Hi                    Flat num:023           06:18 PM, 06th Feb                     Hi                    East Riffa           06:19 PM, 06th Feb                     Hi                    66968363           06:19 PM, 06th Feb                   Mohammad                   Thank you for sharing the details.           06:19 PM, 06th Feb                     Hi                    If you couldn't connect that number you can call me at +919847470826 via whatsapp           06:20 PM, 06th Feb                     Hi                    It's an indian number           06:20 PM, 06th Feb                   Mohammad                   Kindly note that we will forward the same to the courier team to avoid any further delay.           06:20 PM, 06th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           06:20 PM, 06th Feb                     Hi                    Even though they couldn't connect via phone, ask them to come to the flat. I will be here tomorrow           06:21 PM, 06th Feb                     Hi                    Ok           06:21 PM, 06th Feb                   Mohammad                   We will try our best to collect your order.           06:21 PM, 06th Feb                     Hi                    Ok           06:22 PM, 06th Feb                   Mohammad                   Kindly note that we will update you via the email id [email-masked], once any update will receive.           06:22 PM, 06th Feb                   Mohammad                   Is there anything else I can assist you with?           06:22 PM, 06th Feb                     Hi                    Ok           06:22 PM, 06th Feb                     Hi                    No           06:22 PM, 06th Feb                     Hi                    Thanku           06:22 PM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           06:23 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5675446