Subject: Ticket Assigned - Conversation with Sweety
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 13:31:17 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sweety Sweety                    Hi           05:10 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:10 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello Sweety , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:10 PM, 06th Feb                     Sweety                    2           05:10 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:10 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:10 PM, 06th Feb                     Sweety                    2           05:11 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:11 PM, 06th Feb                     Sweety                    1           05:11 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:11 PM, 06th Feb                     Sweety                    J           05:11 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:11 PM, 06th Feb                     Sweety                    [email-masked]           05:11 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:11 PM, 06th Feb                     Sweety                    [27/01, 15:37] Sweety: Return Requezt numer 9410877959 [27/01, 15:42] Centrepoint: We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details. [31/01, 15:01] Sweety: [27/01, 15:37] Sweety: Return Requezt numer 9410877959 [27/01, 15:38] Sweety: Already given adress but no one called for pickup [27/01, 15:40] Sweety: Why did you cancel the return request?? [27/01, 15:40] Centrepoint: We will create a new return request, please allow me a minute [31/01, 15:05] Centrepoint: We have checked for you and found by your return tracking number RP012723002529 that an attempt will be made to collect the items on 31-1-23 and you will be contacted on +********1229. We hope they will be collected as soon as possible.           05:14 PM, 06th Feb                   Mohammad                   Hi Sweety, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           05:16 PM, 06th Feb                     Sweety                    [27/01, 15:37] Sweety: Return Requezt numer 9410877959 [27/01, 15:42] Centrepoint: We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details. [31/01, 15:01] Sweety: [27/01, 15:37] Sweety: Return Requezt numer 9410877959 [27/01, 15:38] Sweety: Already given adress but no one called for pickup [27/01, 15:40] Sweety: Why did you cancel the return request?? [27/01, 15:40] Centrepoint: We will create a new return request, please allow me a minute [31/01, 15:05] Centrepoint: We have checked for you and found by your return tracking number RP012723002529 that an attempt will be made to collect the items on 31-1-23 and you will be contacted on +********1229. We hope they will be collected as soon as possible.           05:17 PM, 06th Feb                   Mohammad                   Thank you for sharing the details.           05:19 PM, 06th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           05:19 PM, 06th Feb                   Mohammad                   We have checked and found that your items still not picked up from you and we are really sorry for this delay.           05:21 PM, 06th Feb                     Sweety                    Get it picked todau           05:21 PM, 06th Feb                     Sweety                    Or else refund my amount for the product           05:21 PM, 06th Feb                     Sweety                    I am not free to contact every other day           05:22 PM, 06th Feb                     Sweety                    ?           05:22 PM, 06th Feb                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we can do the needful for you.           05:22 PM, 06th Feb                     Sweety                    Shared already  3 times           05:22 PM, 06th Feb                     Sweety                    I am not free here to share daily           05:22 PM, 06th Feb                     Sweety                    Ok           05:22 PM, 06th Feb                     Sweety                    Thanks bye           05:22 PM, 06th Feb                   Mohammad                   We sincerely apologize for the delay in collection of your return request and we can understand your disappointment and frustration here.           05:24 PM, 06th Feb                   Mohammad                   But we request you to kindly share with us your updated address and contact number so that we can assist you accordingly.           05:24 PM, 06th Feb                     Sweety                    0564031229           05:25 PM, 06th Feb                     Sweety                    France P23 109 International  City Dubai           05:25 PM, 06th Feb                     Sweety                    This is last time I am sharing           05:25 PM, 06th Feb                   Mohammad                   Thank you for sharing the address and contact number.           05:25 PM, 06th Feb                   Mohammad                   Kindly note that we will escalate this issue to the courier team to expedite your collection.           05:26 PM, 06th Feb                   Mohammad                   Kindly allow us some more time to get it resolved.           05:26 PM, 06th Feb                   Mohammad                   We really appreciate your patience.           05:26 PM, 06th Feb                   Mohammad                   Is there anything else I can assist you with?           05:27 PM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:30 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5675146