Subject: Ticket Assigned - Conversation with Shai
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 13:23:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shai Shai                    Hi           05:08 PM, 06th Feb                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            05:08 PM, 06th Feb                   Babyshop UAE WhatsApp bot                    Hello Shai , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:08 PM, 06th Feb                     Shai                    1           05:08 PM, 06th Feb                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           05:09 PM, 06th Feb                     Shai                    9413580030           05:09 PM, 06th Feb                   Babyshop UAE WhatsApp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             05:09 PM, 06th Feb                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:09 PM, 06th Feb                     Shai                    2           05:09 PM, 06th Feb                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:09 PM, 06th Feb                     Shai                    1           05:09 PM, 06th Feb                   Babyshop UAE WhatsApp bot                   Please enter your email address           05:09 PM, 06th Feb                     Shai                    [email-masked]           05:09 PM, 06th Feb                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           05:09 PM, 06th Feb                     Shai                    Ok           05:09 PM, 06th Feb                     Shai                    Cancellation of order           05:11 PM, 06th Feb                   Mohammad                   Hi Shai, Good Evening, Thank you for contacting Babyshop. My name is Khalid, I will be happy to assist you.           05:11 PM, 06th Feb                     Shai                    Hi.           05:11 PM, 06th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9413580030           05:12 PM, 06th Feb                     Shai                    Khalid,I accidentally order twice           05:12 PM, 06th Feb                     Shai                    I need to cancel this           05:12 PM, 06th Feb                     Shai                             05:12 PM, 06th Feb                     Shai                    I need to order this only           05:13 PM, 06th Feb                   Mohammad                   Thank you for sharing the details.           05:13 PM, 06th Feb                   Mohammad                   Kindly confirm which order you want to keep and which you want to cancel?           05:14 PM, 06th Feb                     Shai                    wanted to keep order 9413580006           05:14 PM, 06th Feb                     Shai                    9413580030 cancelled this           05:15 PM, 06th Feb                   Mohammad                   We would like to inform you that your order status for both the order is on payment verifying stage.           05:16 PM, 06th Feb                     Shai                    Ok           05:16 PM, 06th Feb                     Shai                    Ok thanks           05:16 PM, 06th Feb                   Mohammad                   Once the payment will be successful then order will be placed else it will be cancelled and you will be notifying accordingly.           05:18 PM, 06th Feb                     Shai                    Ok thanks           05:18 PM, 06th Feb                   Mohammad                   Is there anything else I can assist you with?           05:19 PM, 06th Feb                     Shai                    Nothing thankyou Mr. Khalid           05:19 PM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           05:22 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5675092