Subject: Ticket Assigned - Conversation with MARMADE
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 09:22:23 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with MARMADE MARMADE                    Hello           12:59 PM, 06th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:59 PM, 06th Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:59 PM, 06th Feb                     MARMADE                    1           12:59 PM, 06th Feb                   MAX UAE whatsapp bot                    Hello MARMADE , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:59 PM, 06th Feb                     MARMADE                    1           12:59 PM, 06th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           12:59 PM, 06th Feb                     MARMADE                             01:00 PM, 06th Feb                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           01:00 PM, 06th Feb                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            01:00 PM, 06th Feb                     MARMADE                    2           01:00 PM, 06th Feb                   MAX UAE whatsapp bot                    Hello MARMADE , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:00 PM, 06th Feb                     MARMADE                    2           01:00 PM, 06th Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:00 PM, 06th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:00 PM, 06th Feb                     MARMADE                    2           01:00 PM, 06th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:00 PM, 06th Feb                     MARMADE                    1           01:00 PM, 06th Feb                   MAX UAE whatsapp bot                   Please enter your email address           01:00 PM, 06th Feb                     MARMADE                    [email-masked]           01:01 PM, 06th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:01 PM, 06th Feb                   Mohammad                   Dear Customer, Good Afternoon, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           01:02 PM, 06th Feb                     MARMADE                    Hello           01:03 PM, 06th Feb                     MARMADE                    Why can’t pay with PayPal           01:03 PM, 06th Feb                     MARMADE                             01:03 PM, 06th Feb                     MARMADE                    Always says: Sorry, something's gone wrong Please try again or use a different payment method.           01:03 PM, 06th Feb                     MARMADE                    Please help           01:03 PM, 06th Feb                   Mohammad                   Thank you for sharing the details.           01:05 PM, 06th Feb                     MARMADE                    R u able to solve it           01:06 PM, 06th Feb                   Mohammad                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it and try placing order again.           01:07 PM, 06th Feb                     MARMADE                    But I did that as I spoke to customer service as well, the issue is since one week           01:08 PM, 06th Feb                     MARMADE                    I was able to pay for baby store, Center point, home center with paypal, only max doesn’t work           01:08 PM, 06th Feb                     MARMADE                    Check my profile and see that I always pay with paypal and there was no any issue, only max is giving me this message           01:09 PM, 06th Feb                     MARMADE                    Why?           01:09 PM, 06th Feb                   Mohammad                   Thank you for your clarification and we apologize for the inconvenience caused to you.           01:10 PM, 06th Feb                   Mohammad                   Kindly note that we will get it check this issue with our tech team and will update you once any information will receive via the email id [email-masked]           01:11 PM, 06th Feb                   Mohammad                   Is there anything else I can assist you with?           01:13 PM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:16 PM, 06th Feb                     MARMADE                    Noted           01:16 PM, 06th Feb                     MARMADE                    Waiting for your update           01:17 PM, 06th Feb                   Mohammad                   Kindly note that we will check this issue with our tech team and will update you once any information will receive via the email id [email-masked]           01:17 PM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:21 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5673776