Subject: Ticket Assigned - Conversation with هلو
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 09:21:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with هلو هلو                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  هلو Bot:  Hi هلو, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8412646498 Bot:   ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096565566259            12:58 PM, 06th Feb                     هلو                    Ok           12:58 PM, 06th Feb                     هلو                    Wait where??????           12:58 PM, 06th Feb                   Mohammad                   Dear Customer, Good Afternoon, Thank you for contacting Babyshop. My name is Khalid, I will be happy to assist you.           01:01 PM, 06th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 8412646498           01:01 PM, 06th Feb                   Mohammad                   We can see that you placed the order with us on Jan 30, 2023 and the expected delivery date of your 1 item Juniors Charlotte Portable Wooden Crib with Three Adjustable Heights -White (Up to 3 years) was Feb 05.           01:04 PM, 06th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:09 PM, 06th Feb                   Mohammad                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           01:11 PM, 06th Feb                   Mohammad                   We would like to inform you that we will escalate regarding the delivery of item Juniors Charlotte Portable Wooden Crib with Three Adjustable Heights -White (Up to 3 years) to the concerned team.           01:15 PM, 06th Feb                   Mohammad                   Also we request you to confirm us if you would have received the item.           01:15 PM, 06th Feb                   Mohammad                   We will update you via the email id [email-masked], once any update will receive.           01:16 PM, 06th Feb                   Mohammad                   Is there anything else I can assist you with?           01:18 PM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           01:21 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5673772