Subject: Ticket Assigned - Conversation with Zainab Zainy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 09:07:55 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zainab Zainy Zainab Zainy                    Hello           12:54 PM, 06th Feb                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:54 PM, 06th Feb                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:54 PM, 06th Feb                     Zainab Zainy                    1           12:54 PM, 06th Feb                    Centrepoint KW whatsapp bot                    Hello Zainab Zainy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:54 PM, 06th Feb                     Zainab Zainy                    1           12:55 PM, 06th Feb                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           12:55 PM, 06th Feb                     Zainab Zainy                    8413457085           12:55 PM, 06th Feb                    Centrepoint KW whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            12:55 PM, 06th Feb                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:55 PM, 06th Feb                     Zainab Zainy                    2           12:55 PM, 06th Feb                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:55 PM, 06th Feb                     Zainab Zainy                    1           12:56 PM, 06th Feb                    Centrepoint KW whatsapp bot                   Please enter your email address           12:56 PM, 06th Feb                     Zainab Zainy                    [email-masked]           12:56 PM, 06th Feb                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:56 PM, 06th Feb                   Mohammad                   Hi Zainab, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           12:58 PM, 06th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 8413457085           12:59 PM, 06th Feb                   Mohammad                   We see that you have placed your order on Feb 5, 2023 and it is ready for pickup now at the store.           01:00 PM, 06th Feb                     Zainab Zainy                    Actually by mistake I ordered small size I want to order XXL size but by mistake I’ve ordered XL size and I cannot cancel it what I have to do           01:00 PM, 06th Feb                   Mohammad                   We would like to inform you, kindly make sure to have your Kuwaiti ID or Passport, during the pickup.           01:00 PM, 06th Feb                   Mohammad                   If you ordered the wrong size, we request you to kindly collect the item and return it the item at same time after the collection.           01:02 PM, 06th Feb                     Zainab Zainy                    Ok           01:03 PM, 06th Feb                     Zainab Zainy                    Thank you           01:03 PM, 06th Feb                   Mohammad                   Is there anything else I can assist you with?           01:04 PM, 06th Feb                     Zainab Zainy                    Thank you so much           01:04 PM, 06th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:07 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5673700