Subject: Note Added - [#5629971] 9411949528
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 06:21:23 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629971    Subject:  9411949528   Requester: Amira    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAME7E83DE312CB44F7B7E19D7643278FCF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please update customer that, unfortunately now stock of promotional item is finish.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">However, since the order was placed, please issue AED 50 GV to customer valid for 3 months.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 3 February 2023 10:00 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Manjit Gurung &lt;[email-masked]&gt;; MD MerajAli &lt;[email-masked]&gt;; Bsu Wml &lt;[email-masked]&gt;; Sandeep Kumar
 &lt;[email-masked]&gt;; Peter Dsouza &lt;[email-masked]&gt;; Saravana Ganapathy &lt;[email-masked]&gt;; Kushagra Pandey &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5629971] - 9411949528-Customer Complaint</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Annkur</span></div>
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<div class="MsoNormal"><span lang="EN-US">We go through the deep drive on the below issue, understand that there new shipment we received is with of FOC items. But the PO is created on the same item code for the both.
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<div class="MsoNormal"><span lang="EN-US">Attaching both Picture for your reference.  Need your advise.
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<div class="MsoNormal"><span lang="EN-US">In the case also, there is a drop on the NPS survey. Need to look how to handle these type of error.</span></div>
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<div class="MsoNormal"><span lang="EN-US">New Shipment</span></div>
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<span lang="EN-US"><img width="463" height="175" style="width:4.825in;height:1.825in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTIzMjA1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._00Q34OnDS_9ykITOZBMNd9QjQ_-Surqh7_rR-7wBTE" data-id="2044011232052"></span><span lang="EN-US"></span>
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<div class="MsoNormal"><span lang="EN-US">Old Shipment</span></div>
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<span lang="EN-US"><img width="378" height="487" style="width:3.9416in;height:5.075in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTIzMjA1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xoRSATVBrdYVhMeMTzBYUVRfEjv1FrS4F2byt0AP3Bw" data-id="2044011232053" alt="Website

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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ravi Sankar Podiyattillam
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<b>Sent:</b> Thursday, February 2, 2023 6:48 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 MD MerajAli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5629971] - 9411949528</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Ankkur</span></div>
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<div class="MsoNormal"><span lang="EN-US">I agreed, but for the picking, only one item id is triggering. I will check and update you tomorrow</span></div>
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<div class="MsoNormal"><span lang="EN-US">Dear Asad. In reading : I need this product physically on tomorrow.</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 2, 2023 5:41 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 MD MerajAli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5629971] - 9411949528</span>
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<div class="MsoNormal">Hi <a id="OWAAMF69BD1E63CEB425B9E3B4D02EB21C6C1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</div>
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<div class="MsoNormal">Please see the shared images, there is promotion running on this item.</div>
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<div class="MsoNormal">Regards,<br>
Ankur</div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 2 February 2023 5:38 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 MD MerajAli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5629971] - 9411949528</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Ankkur</span></div>
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<div class="MsoNormal"><span lang="EN-US">As it is the supplier pack, can you please advise which part is missing.?</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards     
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 2, 2023 3:48 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5629971] - 9411949528</span>
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<div class="MsoNormal">++<a id="OWAAMA85F9541E2974D7797A46EF6E38D8987" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>
<a id="OWAAMA845D85EE77A4905B3FE7876EA442CBD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Christopher</span></a>,</div>
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<div class="MsoNormal">Hi Christopher, </div>
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<div class="MsoNormal">Can you please check on priority &amp; update that why customer has received incomplete item twice?</div>
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<div class="MsoNormal">Regards,<br>
Ankur</div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 1 February 2023 1:17 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5629971] - 9411949528</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ankkur,<br>
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Problem Statement: ​Incomplete item delivered 2 times<br>
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Order ID: 9411949528 and 9411280098<br>
Tracking ID: FP012623000395 and FP012023002278<br>
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Assistance Required: ​Customer received the product incomplete unit for the second time kindly look into the matter.<br>
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Issue Description: ​Incomplete item delivered to the cx.<br>
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The missing item is 165114330 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 26 Jan at 9:25 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Amira,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused, <br>
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With reference to order number 9411949528,we have forwarded your query to the concerned team to check the issue and will be in touch with you asap to assist you in resolving this concern.<br>
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We request you to please allow us some time so we can work on this and do the needful.<br>
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We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5629971:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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