Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 16:53:46 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, why each time I'm ordering wardrobe it shows that item not available in my area?           08:09 PM, 05th Feb                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Home Centre. My name is Khalid, I will be happy to assist you.           08:12 PM, 05th Feb                   Mohammad                   We request you to kindly let us know either your order number or the email address you used to place the order.           08:13 PM, 05th Feb                     User                    94112611           08:14 PM, 05th Feb                   Mohammad                   Thank you for providing the contact number.           08:15 PM, 05th Feb                   Mohammad                   Could you please share with us the item name or link which you are trying to purchase.           08:
 15 PM, 05th Feb                     User                    Ok, wait pls           08:16 PM, 05th Feb                   Mohammad                   Take your time.           08:18 PM, 05th Feb                     User                    Otis 2-Door Wardrobe           08:18 PM, 05th Feb                     User                    This one           08:19 PM, 05th Feb                   Mohammad                   Thank you for sharing the name. We have checked with the same but we are getting multiple results.           08:21 PM, 05th Feb                     User                    39 KD           08:21 PM, 05th Feb                   Mohammad                   Thank you for sharing the details.           08:23 PM, 05th Feb                     User                    Welcome           08:23 PM, 05th Feb                   Mohammad                   Kindly share with us the location for which you are trying to place the order.           08:25 PM, 05th Feb                     User          
           Miadan Hawalli, Wasil Bin Atta St., Building 19           08:26 PM, 05th Feb                   Mohammad                   Thank you for sharing the location           08:29 PM, 05th Feb                   Mohammad                   We checked and found the following locations which you can select for placing the order.           08:30 PM, 05th Feb                     User                    Do I need to select on the above locations?           08:32 PM, 05th Feb                   Mohammad                   As we checked you can select any of the above location to get your order delivered to you.           08:33 PM, 05th Feb                     User                    Ok, let me try pls           08:33 PM, 05th Feb                   Mohammad                   Take your time.           08:35 PM, 05th Feb                     User                    It didn't work           08:41 PM, 05th Feb                   Mohammad                   Hi, I'm not getting a response from you. 
 Are we still connected?           08:41 PM, 05th Feb                     User                    Or I couldn't do it           08:41 PM, 05th Feb                     User                    Anyway, is there any additional cost for delivery?           08:41 PM, 05th Feb                   Mohammad                   Kindly note that the delivery is free for household item for the order value above 25 KWD and for furniture item order value above 49 KWD           08:43 PM, 05th Feb                     User                    Aha           08:43 PM, 05th Feb                     User                    So, I need to pick an item for 49 and more           08:44 PM, 05th Feb                     User                    And you can replace my order to skip the issue currently I'm facing?           08:45 PM, 05th Feb                   Mohammad                   If there will be any issue with the item we will help you out, generally all the item go through quality check before it gets shipped f
 rom warehouse.           08:46 PM, 05th Feb                     User                    No, I'm talking about the location/delivery issue           08:47 PM, 05th Feb                     User                    Since I'm not able to replace the order           08:47 PM, 05th Feb                   Mohammad                   You can choose the nearby city and keep your address same for which you want the item to be delivered and our delivery partner will call you prior to the delivery and you can then instruct the driver to deliver your order as per your location.           08:50 PM, 05th Feb                     User                    Ok, great           08:50 PM, 05th Feb                     User                    Thanks for help           08:50 PM, 05th Feb                   Mohammad                   Is there anything else I can assist you with?           08:51 PM, 05th Feb                     User                    Thanks           08:52 PM, 05th Feb                   Mohammad 
                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           08:53 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5671682