Subject: Ticket Assigned - Conversation with Shiby
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 15:56:58 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shiby Shiby                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shiby, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4713291412 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Heloo?? Agent:  Hi Shiby, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you. Agent:  We can see that you are contacting us regarding the order id 4713291412 Agent:  We would like to inform you that we have checked and found you placed the order with us on Feb 4, 2023 Agent:  And the expected date of delivery of your order is Feb 5, 2023 Customer:  Can u deliver it today Customer:  Plzzz it’s urgent Customer:  And it’s only a wrapping paper Agent:  Kindly note that as the expected delivery date is Feb 5, we will escalate this to the warehouse team as it is not shipped from the warehouse and will try to deliver it as earliest as possible. Agent:  We request you to kindly allow us some time so that we can do the needful. Agent:  We will update you via the email [email-masked] once any update will receive. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:38 PM, 05th Feb                     Shiby                    Heloo?           07:39 PM, 05th Feb                   Mohammad                   Hi Shiby, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           07:40 PM, 05th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 4713291412           07:40 PM, 05th Feb                     Shiby                    Hi           07:41 PM, 05th Feb                     Shiby                             07:42 PM, 05th Feb                     Shiby                             07:42 PM, 05th Feb                     Shiby                    Email id is [email-masked]           07:42 PM, 05th Feb                     Shiby                    My credit still hasn’t been updated yet           07:42 PM, 05th Feb                     Shiby                    It has been weeks since I have been complaining           07:43 PM, 05th Feb                   Mohammad                   Thank you for the confirmation.           07:43 PM, 05th Feb                   Mohammad                   Kindly note that your issue already been escalated to the tech team, and we will inform you once any update will receive via the email [email-masked]           07:44 PM, 05th Feb                     Shiby                    They r not informing           07:45 PM, 05th Feb                     Shiby                    It has been weeks since then           07:45 PM, 05th Feb                   Mohammad                   We request you to kindly allow us some more time so that we can do the needful for you.           07:46 PM, 05th Feb                   Mohammad                   Is there anything else I can assist you with?           07:51 PM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:56 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5671402