Subject: Ticket Assigned - Conversation with Lulua
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 15:10:21 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lulua Lulua                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  lulua Bot:  Hi lulua, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8413457918 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 06/02/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96567740553            06:56 PM, 05th Feb                   Mohammad                   Hi Lulua, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           06:58 PM, 05th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 8413457918           06:59 PM, 05th Feb                     Lulua                    Actually i ordered right now           06:59 PM, 05th Feb                     Lulua                    I select the option to collect from store           06:59 PM, 05th Feb                     Lulua                    Can i know when my order will be ready           06:59 PM, 05th Feb                     Lulua                    ?           06:59 PM, 05th Feb                     Lulua                    8413457918           06:59 PM, 05th Feb                   Mohammad                   Thank you for the confirmation.           07:00 PM, 05th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:00 PM, 05th Feb                     Lulua                    Ok sure           07:00 PM, 05th Feb                   Mohammad                   We see that you have placed your order on Feb 5, 2023 and the expected collection date of your order is Feb 6, 2023           07:01 PM, 05th Feb                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           07:02 PM, 05th Feb                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           07:02 PM, 05th Feb                   Mohammad                   ​For more information on click and collect orders, we request you to visit the following link : https://helpkw.maxfashion.com/en/support/solutions/folders/44001213439#           07:05 PM, 05th Feb                   Mohammad                   Is there anything else I can assist you with?           07:06 PM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:09 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5671203