Subject: Ticket Assigned - Conversation with Hello
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 14:28:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97474769169            06:14 PM, 05th Feb                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           06:17 PM, 05th Feb                   Mohammad                   We can see that you are contacting us regarding the return.           06:18 PM, 05th Feb                   Mohammad                   We have checked and found as per the return tracking ID : RP0204230004359, that your items has been collected from you on Feb 05. The item is still with the courier and generally it takes 2-4 business days to deliver the items to our warehouse.           06:21 PM, 05th Feb                   Mohammad                   Once we receive the item in our warehouse, After we check your returns, we'll process your refund.           06:23 PM, 05th Feb                   Mohammad                   If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases.           06:24 PM, 05th Feb                   Mohammad                   Is there anything else I can assist you with?           06:25 PM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:28 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5671040