Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 13:29:25 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="ltr">

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<div style="direction: ltr">Dear team</div>
<div style="direction: ltr">You got me wrong</div>
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<div style="direction: ltr">The one I returned was the “red set” <strong style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, Arial, sans-serif; font-size: 13px">Lace and Mesh Detail Babydoll with Thongs </strong>
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<div style="direction: ltr"><strong style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, Arial, sans-serif; font-size: 13px"><br></strong></div>
<div style="direction: ltr">I meant there’s another item “pink set”<strong style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica, Arial, sans-serif; font-size: 13px"> Lace Detail Camisole and Boyshort Briefs Set</strong>
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<div style="direction: ltr">My issue now is with the pink set, it’s damaged but there’s no return option in the app,<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)"> I didn’t give it to your currior</span> . </div>
<div style="direction: ltr">The breif logo is cut and the cami logo is about to be cut. </div>
<div style="direction: ltr">attached is the picture again for your reference </div>
<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTE5NzAxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.srK97N2u-ysqTnyXmrQnUTBkF40N8IM3SsnhJ8QcitE" data-id="2044011197012"><img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTE5NzAxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xLI81Ety-ih4n2InQAVkzCLQ0i4Df7fYMDdiMm9XE1Q" data-id="2044011197013"><img alt="image2.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTE5NzAxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AZ7JGzXZKkAvj5kEB5hs4K069zW0YqZuyjhGctSnI_M" data-id="2044011197015"><br><div dir="ltr">
<i><span lang="EN-US" style="background-color: rgba(255, 255, 255, 0)">Thank you.</span></i><br><div>
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt"><i><span lang="EN-US" style="background-color: rgba(255, 255, 255, 0)">Kind regards,</span></i></div>
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<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt"><b><span lang="EN-US" style="background-color: rgba(255, 255, 255, 0)">Areen Nawafleh.</span></b></div>
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt"><span style="background-color: rgba(255, 255, 255, 0)"><b><span lang="EN-US">Mobile</span></b><span lang="EN-US"> +971507128214</span></span></div>
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<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt"><span style="background-color: rgba(255, 255, 255, 0)"><b><span lang="EN-US">Email</span></b><span lang="EN-US">  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></span></div>
<div>Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 5 Feb 2023, at 3:49 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Areen,<br><br>Thank you for your patience.</div>
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<div dir="ltr">We would like to inform you that your order status had been updated successfully and you returned 1 item Lace and Mesh Detail Babydoll with Thongs under the tracking id : RP020323002584.</div>
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<div dir="ltr">Kindly note that we have checked and found your item has been reached our warehouse on Feb 05. Please note that it will take 1- 2 more business days to perform a quality check and issue a refund.</div>
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<div dir="ltr">Your refund will be processed on to the original mode of payment as well on my credit as you used the amount from my credit balance.</div>
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<div dir="ltr">You will get the notification once the refund will be processed.</div>
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<div dir="ltr">We hope this helps.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5637972