Subject: Ticket Assigned - Conversation with Zaigem Abbas
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 09:50:19 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zaigem Abbas Zaigem Abbas                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  zaigem abbas Bot:  Hi zaigem abbas, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413025565 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020223002781     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0558430783            01:35 PM, 05th Feb                     Zaigem Abbas                    0559430783           01:35 PM, 05th Feb                     Zaigem Abbas                    Hello           01:38 PM, 05th Feb                   Mohammad                   Hi Zaigem, Good Afternoon, Thank you for contacting Babyshop. My name is Khalid, I will be happy to assist you.           01:38 PM, 05th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9413025565           01:38 PM, 05th Feb                     Zaigem Abbas                    Yes           01:38 PM, 05th Feb                     Zaigem Abbas                    The delivery guy sent me this message           01:39 PM, 05th Feb                     Zaigem Abbas                    Dear Zaigem Abbas, We are unable to find your address. Please call back or share your location on WhatsApp so that we can deliver your order. Team Landmark           01:39 PM, 05th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           01:39 PM, 05th Feb                   Mohammad                   Could you please confirm us if this is your correct contact number and address : +971559430783 and ismail building, [email-masked], Al Raffa Burdubai  Dubai           01:41 PM, 05th Feb                     Zaigem Abbas                    When i called him to tell him directions. He rejected the call two time then he pickedup. he said he dont have time to speak and send whatsapp message only. When i asked him where are you exactly he said on the way to bur dubai. I asked him where exactly so i can tell the address. He said i dnt have time to speak to you and your address is not clear so either send whatsapp or contact customer service and he disconnected the call.           01:42 PM, 05th Feb                     Zaigem Abbas                    Yes the details are correct.           01:42 PM, 05th Feb                     Zaigem Abbas                    Address email and contact number is correct .           01:42 PM, 05th Feb                     Zaigem Abbas                    I just want to know  is this normal for your delivery guys to behave rude like he did?           01:43 PM, 05th Feb                   Mohammad                   Thank you for the confirmation and kindly note that we will escalate this issue to the courier team to take action against the driver and deliver your order on priority.           01:43 PM, 05th Feb                     Zaigem Abbas                    I mostly order online and never got such response from any delivery guy           01:43 PM, 05th Feb                     Zaigem Abbas                    +971 54 586 6205           01:44 PM, 05th Feb                     Zaigem Abbas                    This is his contact           01:44 PM, 05th Feb                     Zaigem Abbas                             01:44 PM, 05th Feb                     Zaigem Abbas                    Now i asked him to confirm the time but he is not replying. Seems he dont want to deliver my parcel.           01:45 PM, 05th Feb                   Mohammad                   Thank you for sharing the details.           01:45 PM, 05th Feb                     Zaigem Abbas                    I am waiting for him. I have to go for some work. What shall i do now?           01:46 PM, 05th Feb                   Mohammad                   Kindly note that we will forward the same details to the courier team to take appropriate action against the driver and deliver your order as earliest as possible.           01:46 PM, 05th Feb                     Zaigem Abbas                    Can you pls escalate or call him to deliver it asap. I have some work           01:46 PM, 05th Feb                     Zaigem Abbas                    Ok thank you bro           01:46 PM, 05th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:47 PM, 05th Feb                   Mohammad                   Is there anything else I can assist you with?           01:47 PM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           01:49 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5669631