Subject: Ticket Assigned - Conversation with Mukesh Bharwani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 09:03:11 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mukesh Bharwani Mukesh Bharwani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mukesh bharwani, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413065403 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020223003799     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:42 PM, 05th Feb                   Mohammad                   Hi Mukesh, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           12:43 PM, 05th Feb                     Mukesh Bharwani                    I got out for delivery SMS on Friday and end of the day got sms got notification that can't be delivered           12:43 PM, 05th Feb                     Mukesh Bharwani                    No one contacted but reason to get undelivered was couldn't contract           12:44 PM, 05th Feb                     Mukesh Bharwani                    Contact           12:45 PM, 05th Feb                   Mohammad                   Thank you for the clarification. Kindly allow me a moment to check the details for you.           12:45 PM, 05th Feb                   Mohammad                   Kindly note that we will escalate this issue to the courier team to expedite the delivery of your order.           12:49 PM, 05th Feb                     Mukesh Bharwani                    I want order today           12:49 PM, 05th Feb                     Mukesh Bharwani                    Kindly please share the delivery guy number           12:50 PM, 05th Feb                   Mohammad                   We are sorry to inform you that we are unable to share the driver's number as we do not have the same with us.           12:52 PM, 05th Feb                   Mohammad                   But as we already informed you that we will escalate this issue to the courier team to deliver your order as earliest as possible.           12:52 PM, 05th Feb                     Mukesh Bharwani                    Buy thy are not being honest how could thy mention wrong reason           12:52 PM, 05th Feb                     Mukesh Bharwani                    But           12:53 PM, 05th Feb                     Mukesh Bharwani                    They did not contacted and the reason for undelivered it's showing couldn't contact why ????????           12:53 PM, 05th Feb                     Mukesh Bharwani                    So are resolving the issue or I should send  complain email           12:55 PM, 05th Feb                   Mohammad                   We can understand your disappointment hear, kindly note that we will try to deliver your order as earliest as possible, kindly allow us some time so that we can do the needful for you.           12:55 PM, 05th Feb                     Mukesh Bharwani                    As I totally understand the meaning of escalating the matter to just buy some time           12:56 PM, 05th Feb                   Mohammad                   We are requesting you to allow us some time to deliver your order, cause we will escalate this issue to the courier team.           12:58 PM, 05th Feb                   Mohammad                   Is there anything else I can assist you with?           12:59 PM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:02 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5669366