Subject: Ticket Assigned - Conversation with Eappen George
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 08:46:26 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eappen George Eappen George                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi eappen george, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Eappen, Good morning, Thank you for contacting Centrepoint. My name is Mohamed I will be happy to help you! Customer:  Hi Customer:  I have an issue with refund from last 1.5 month Customer:  I was out of country  and today i return to kuwait Customer:  Could you arrange my payment from any branch Customer:  You there Agent:  Could you please share the order number Customer:  Im not remember.  My issue was already escalated to your higher authority. Customer:  Compliant Id is 5573906 Customer:  You can check my previous chats with your team Customer:  Heloo Customer:  Are you there Agent:  We are unable to see any issue Agent:  Could you please explain your inquiry Customer:  Oh my god.in the month of last December  i returned some product and the payment was not yet i received.  I paid through knet but the money was not received my account.2 days back also i talk with your team and she said we are resolve your issue as earlist Customer:  8405589014 Customer:  This is oredr number Agent:  We offer our deepest apologies for the experience you had, and we would like to let you know that this is not the experience we would like our customers to have with us and that we strive to develop our services in order to have the best shopping experience with us next time. Agent:  Could you please confirm the branch you would like to receive the refund from Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:29 PM, 05th Feb                   Mohammad                   Hi Eappen, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           12:33 PM, 05th Feb                     Eappen George                    Order ID 8405589014 . Can you please arrange my refund from any branch. I collected dress from alrai branch           12:33 PM, 05th Feb                   Mohammad                   Thank you for sharing the order id.           12:33 PM, 05th Feb                     Eappen George                    I alreadt escalated this issue           12:34 PM, 05th Feb                   Mohammad                   Kindly allow me a moment to check the details for your.           12:34 PM, 05th Feb                     Eappen George                    Ok           12:34 PM, 05th Feb                   Mohammad                   Thank you for your patience.           12:38 PM, 05th Feb                   Mohammad                   Kindly note that we will have to check the same with the finance team and will update via the email id : [email-masked].           12:39 PM, 05th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:39 PM, 05th Feb                     Eappen George                    Ok           12:39 PM, 05th Feb                     Eappen George                    Today i return back to kuwait. If any difficult in transfer to my account arrange my money from the branch           12:40 PM, 05th Feb                   Mohammad                   We will try our best to get your refund as soon as possible as per your request.           12:40 PM, 05th Feb                     Eappen George                    Ok. Thank you           12:41 PM, 05th Feb                   Mohammad                   Is there anything else I can assist you with?           12:42 PM, 05th Feb                     Eappen George                    No           12:43 PM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:45 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5669293