Subject: Ticket Assigned - Conversation with Saba Furqan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 08:14:54 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saba Furqan Saba Furqan                    Hi           11:56 AM, 05th Feb                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            11:56 AM, 05th Feb                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:56 AM, 05th Feb                     Saba Furqan                    1           11:56 AM, 05th Feb                   Babyshop UAE WhatsApp bot                    Hello Saba Furqan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:56 AM, 05th Feb                     Saba Furqan                    1           11:57 AM, 05th Feb                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           11:57 AM, 05th Feb                     Saba Furqan                    9413354895           11:58 AM, 05th Feb                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             11:58 AM, 05th Feb                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:58 AM, 05th Feb                     Saba Furqan                    3           11:58 AM, 05th Feb                   Babyshop UAE WhatsApp bot                    Hi Saba Furqan , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:58 AM, 05th Feb                     Saba Furqan                    5           11:58 AM, 05th Feb                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           11:58 AM, 05th Feb                   Mohammad                   Hi Saba, Good Afternoon, Thank you for contacting Babyshop. My name is Khalid, I will be happy to assist you.           12:00 PM, 05th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9413354895           12:00 PM, 05th Feb                     Saba Furqan                    Yes           12:01 PM, 05th Feb                     Saba Furqan                    Hi khalid           12:01 PM, 05th Feb                   Mohammad                   We see that you have placed your order on Feb 4, 2023           12:01 PM, 05th Feb                     Saba Furqan                    I ordered bowl and plate set for baby but I received bowl only           12:01 PM, 05th Feb                   Mohammad                   And the expected delivery date of your order is Feb 5, 2023           12:02 PM, 05th Feb                   Mohammad                   Kindly note that once the order will be shipped you will get the notification of tracking details along with the tracking id.           12:03 PM, 05th Feb                     Saba Furqan                    I already received the order           12:04 PM, 05th Feb                     Saba Furqan                    But what I ordered I didn’t get that           12:04 PM, 05th Feb                   Mohammad                   Thank you for the confirmation.           12:05 PM, 05th Feb                   Mohammad                   Could you please share with us the image of the item which you received as wrong along with the name of the item you ordered.           12:05 PM, 05th Feb                     Saba Furqan                             12:07 PM, 05th Feb                     Saba Furqan                             12:07 PM, 05th Feb                     Saba Furqan                    This is what I ordered           12:07 PM, 05th Feb                     Saba Furqan                    This is what I received           12:07 PM, 05th Feb                   Mohammad                   Thank you for sharing the images. We are sorry to see that you have received the incomplete item.           12:08 PM, 05th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           12:08 PM, 05th Feb                     Saba Furqan                    Sure thanku           12:09 PM, 05th Feb                   Mohammad                   We have checked and found that your order status is not updated, we will get it updated through the concerned team and will refunded you for the same as a goodwill gesture, you can keep the item with you.           12:12 PM, 05th Feb                     Saba Furqan                    Ohh thanku           12:12 PM, 05th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:12 PM, 05th Feb                   Mohammad                   We will update you the same via the email id [email-masked].           12:13 PM, 05th Feb                     Saba Furqan                    Sure           12:13 PM, 05th Feb                   Mohammad                   Kindly confirm us the same.           12:13 PM, 05th Feb                     Saba Furqan                    Thank you           12:13 PM, 05th Feb                     Saba Furqan                    Yes it’s the same email I’d           12:13 PM, 05th Feb                   Mohammad                   Is there anything else I can assist you with?           12:13 PM, 05th Feb                     Saba Furqan                    Thankyou           12:13 PM, 05th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           12:14 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5669154