Subject: Ticket Assigned - Conversation with Jenny
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 15:58:49 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jenny Jenny                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jenny, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Phone number Customer:  0096599324325            07:36 PM, 04th Feb                     Jenny                    Ok waiting           07:37 PM, 04th Feb                   Mohammad                   Hi Jenny, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           07:41 PM, 04th Feb                     Jenny                    I have items for return and in my account it’s still showing out for delivery           07:42 PM, 04th Feb                     Jenny                    So I cannot press the return button           07:42 PM, 04th Feb                   Mohammad                   We are sorry to hear that you order status not updated.           07:43 PM, 04th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:43 PM, 04th Feb                     Jenny                    Yes please           07:43 PM, 04th Feb                   Mohammad                   Sorry for the late response.           07:47 PM, 04th Feb                   Mohammad                   We have checked and unable to find any such order in which order status is not updated.           07:48 PM, 04th Feb                   Mohammad                   We request you to kindly share with us the order id so that we can assist you accordingly.           07:49 PM, 04th Feb                     Jenny                    My last order; I cannot return           07:49 PM, 04th Feb                     Jenny                    Ok just a second           07:49 PM, 04th Feb                     Jenny                    8412872704           07:50 PM, 04th Feb                   Mohammad                   Thank you for providing the order id, kindly allow me a moment to check the same.           07:51 PM, 04th Feb                     Jenny                    Ok           07:51 PM, 04th Feb                   Mohammad                   Thank you for your patience.           07:53 PM, 04th Feb                   Mohammad                   We have checked the same and found it is showing as in_transit.           07:53 PM, 04th Feb                   Mohammad                   Kindly note that we will get it update from the concerned team. We request you to allow us some time so that we can do the needful for you.           07:54 PM, 04th Feb                   Mohammad                   We will update your via [email-masked] the email id once it will be updated.           07:54 PM, 04th Feb                     Jenny                    Okay thank you           07:54 PM, 04th Feb                     Jenny                    Ok perfect thx           07:55 PM, 04th Feb                   Mohammad                   Is there anything else I can assist you with?           07:55 PM, 04th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:58 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5667416