Subject: Ticket Assigned - Conversation with Mirshan
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 15:33:57 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mirshan Mirshan                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  mirshan Bot:  Hi mirshan, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568843966            07:19 PM, 04th Feb                     Mirshan                    Thanks           07:19 PM, 04th Feb                   Mohammad                   Hi Mirshan, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           07:21 PM, 04th Feb                   Mohammad                   We can see that you are contacting us regarding the refund.           07:23 PM, 04th Feb                   Mohammad                   We have checked and found the refund of amount AED 221.31 under the order id 9411906605           07:25 PM, 04th Feb                   Mohammad                   We can confirm that your refund has been successfully completed on 1/30/23. Your refund was sent to the Original form of payment.           07:27 PM, 04th Feb                   Mohammad                   Since a part of your order was paid for by My Credits, the amount from my credits was returned to your my credits account.           07:27 PM, 04th Feb                   Mohammad                   You will see break-up of your refund below:                                                                           Mastercard : AED 220.2362                                                                                                    My Credit : AED 1.0738           07:28 PM, 04th Feb                   Mohammad                   An email was also sent to you when the refund was done.           07:28 PM, 04th Feb                   Mohammad                   Refunds typically take upto 14 working days to show up in your account based on your bank/payment card provider.           07:29 PM, 04th Feb                   Mohammad                   Please wait for a few days for this amount to reflect in your account.           07:29 PM, 04th Feb                   Mohammad                   Is there anything else I can assist you with?           07:31 PM, 04th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:33 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5667301