Subject: Ticket Assigned - Conversation with Priyanka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 15:08:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Priyanka Priyanka                    I didnt receive her           06:44 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:44 PM, 04th Feb                     Priyanka                    Yet           06:44 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello Priyanka , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:44 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:44 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello Priyanka , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:44 PM, 04th Feb                     Priyanka                    1           06:44 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:44 PM, 04th Feb                     Priyanka                    9413017136           06:44 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020223002240    You can also easily track your order from My Account > Order History.             06:44 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:44 PM, 04th Feb                     Priyanka                    2           06:45 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:45 PM, 04th Feb                     Priyanka                    1           06:45 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:45 PM, 04th Feb                     Priyanka                    [email-masked]           06:45 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:45 PM, 04th Feb                   Mohammad                   Hi Priyanka, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           06:47 PM, 04th Feb                     Priyanka                    I didn’t get my order           06:47 PM, 04th Feb                     Priyanka                    I want it           06:47 PM, 04th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           06:48 PM, 04th Feb                   Mohammad                   Thank you for your patience.           06:51 PM, 04th Feb                   Mohammad                   We have checked and found that our delivery partner tried to deliver your order but without success.           06:51 PM, 04th Feb                     Priyanka                    Why           06:51 PM, 04th Feb                     Priyanka                    What is the reason           06:51 PM, 04th Feb                     Priyanka                    He is lying           06:51 PM, 04th Feb                     Priyanka                    He never attempt           06:51 PM, 04th Feb                     Priyanka                    I need delivery today at any cost           06:52 PM, 04th Feb                   Mohammad                   Kindly confirm us your contact and address as : +971559904202  Hercules Tower, flat 705, 0559904202, AE-DU, Al Barari, Dubai           06:52 PM, 04th Feb                   Mohammad                   We request you to kindly confirm us the same so that we can escalate this to the courier team to expedite your order delivery.           06:54 PM, 04th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           06:57 PM, 04th Feb                     Priyanka                    Yes           06:57 PM, 04th Feb                     Priyanka                    Yes           06:57 PM, 04th Feb                     Priyanka                    This is correct           06:57 PM, 04th Feb                   Mohammad                   Thank you for the confirmation.           06:58 PM, 04th Feb                   Mohammad                   We will now escalate this issue to the courier team to expedite the delivery. Kindly allow us some time so that we can do the needful.           06:59 PM, 04th Feb                     Priyanka                    Lemme know when can i get           06:59 PM, 04th Feb                   Mohammad                   Kindly note that we cannot assure you about the timings but will try to deliver it as earliest as possible.           07:00 PM, 04th Feb                     Priyanka                    One of the worst services           07:00 PM, 04th Feb                     Priyanka                    Ur agent told me lie in the morning that it will be delivered today           07:01 PM, 04th Feb                   Mohammad                   As we already informed you that we will escalate this issue to the courier team to expedite the delivery. Kindly allow us some time so that we can do the needful.           07:03 PM, 04th Feb                   Mohammad                   Is there anything else I can assist you with?           07:05 PM, 04th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:08 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5667191