Subject: Ticket Assigned - Conversation with Hasenaat Omer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 12:51:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hasenaat Omer Hasenaat Omer                    A           04:19 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:19 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Hello Hasenaat Omer , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:19 PM, 04th Feb                     Hasenaat Omer                    3           04:19 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:19 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:19 PM, 04th Feb                     Hasenaat Omer                    2           04:19 PM, 04th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:19 PM, 04th Feb                     Hasenaat Omer                    1           04:19 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:19 PM, 04th Feb                     Hasenaat Omer                    [email-masked]           04:19 PM, 04th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:19 PM, 04th Feb                     Hasenaat Omer                    I’m here for any updates of my returned items  Order #9412715564           04:20 PM, 04th Feb                   Mohammad                   Hi Hasenaat, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           04:24 PM, 04th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9412715564           04:24 PM, 04th Feb                   Mohammad                   Sorry for the late response.           04:29 PM, 04th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           04:29 PM, 04th Feb                   Mohammad                   We have checked and found that your return items have been reached warehouse today.           04:35 PM, 04th Feb                   Mohammad                   Kindly note that it will take 1-2 business days more to perform a quality check and issue a refund.           04:41 PM, 04th Feb                   Mohammad                   Also note that as your order was cash on delivery, hence you will get the refund in your my credit wallet.           04:43 PM, 04th Feb                     Hasenaat Omer                    Ok thank you but let me confirm one thing that I had returned the items the very next day in the same condition which I had received so quality check must not take too much time because the items are same as were delivered           04:44 PM, 04th Feb                     Hasenaat Omer                    So plz I request you to refund me the soonest possible           04:44 PM, 04th Feb                   Mohammad                   We can understand your concern, but as per the return procedure all the return items must go through the quality check.           04:46 PM, 04th Feb                     Hasenaat Omer                    I didn’t say don’t do the process but I asked to proceed it faster           04:46 PM, 04th Feb                   Mohammad                   Please rest assured once the quality check will done, you will get your refund in your my credit wallet.           04:47 PM, 04th Feb                   Mohammad                   Is there anything else I can assist you with?           04:48 PM, 04th Feb                     Hasenaat Omer                    Yes thank you but it’s a humble request to plz ask your team on my behalf to do it faster           04:48 PM, 04th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:50 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666519