Subject: Ticket Assigned - Conversation with Kessy
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 12:42:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kessy Kessy                    Hello           04:25 PM, 04th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:25 PM, 04th Feb                   MAX UAE whatsapp bot                    Hello Kessy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:25 PM, 04th Feb                     Kessy                    4           04:25 PM, 04th Feb                   MAX UAE whatsapp bot                    Looking for a MAX store near you? Just tap on the link below? and choose your city.   www.maxfashion.com/ae/en/storelocator   Happy shopping!?️             04:25 PM, 04th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:25 PM, 04th Feb                     Kessy                    2           04:25 PM, 04th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:25 PM, 04th Feb                     Kessy                    1           04:25 PM, 04th Feb                   MAX UAE whatsapp bot                   Please enter your email address           04:25 PM, 04th Feb                     Kessy                    [email-masked]           04:25 PM, 04th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:25 PM, 04th Feb                   Mohammad                   Hi Kessy, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           04:27 PM, 04th Feb                     Kessy                    Hi           04:27 PM, 04th Feb                     Kessy                    https://www.maxfashion.com/ae/en/Women/Clothing/Dresses-%26-Jumpsuits/Midi/MAX-Printed-Midi-Shirt-Dress-with-Pocket-and-Belt/p/C22WCTFSFF751GREENDARK           04:27 PM, 04th Feb                     Kessy                    Can you tell me if this is available in your Al Ghubaiba branch in Sharjah?           04:28 PM, 04th Feb                   Mohammad                   Thank you for the details.           04:30 PM, 04th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           04:30 PM, 04th Feb                   Mohammad                   Could you please confirm us which size do you need for the same?           04:31 PM, 04th Feb                     Kessy                    Medium           04:31 PM, 04th Feb                   Mohammad                   Thank you for the confirmation.           04:33 PM, 04th Feb                   Mohammad                   Thank you for allowing me time.           04:36 PM, 04th Feb                     Kessy                    Thanks           04:37 PM, 04th Feb                   Mohammad                   We have checked and it turns out that it is not available at any store in UAE.           04:37 PM, 04th Feb                   Mohammad                   We request you to kindly place the order online as it is available on website.           04:38 PM, 04th Feb                     Kessy                    But it's shown on the website           04:38 PM, 04th Feb                     Kessy                    Meaning... it's only in the warehouse?           04:38 PM, 04th Feb                   Mohammad                   Yes it seems like it is available only in the warehouse at this moment, hence we request you to place the order online.           04:40 PM, 04th Feb                     Kessy                    Thank you           04:40 PM, 04th Feb                   Mohammad                   Is there anything else I can assist you with?           04:41 PM, 04th Feb                     Kessy                    No. That's it. Thank you           04:41 PM, 04th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:42 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666476