Subject: Ticket Assigned - Conversation with Abelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 12:39:12 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abelle Abelle                    Hi Good Day!           04:18 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:18 PM, 04th Feb                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:18 PM, 04th Feb                     Abelle                    1           04:18 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Hello Abelle , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:18 PM, 04th Feb                     Abelle                    1           04:18 PM, 04th Feb                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           04:18 PM, 04th Feb                     Abelle                    8413276582           04:18 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             04:18 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:18 PM, 04th Feb                     Abelle                    2           04:18 PM, 04th Feb                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:18 PM, 04th Feb                     Abelle                    1           04:19 PM, 04th Feb                    Centrepoint KW whatsapp bot                   Please enter your email address           04:19 PM, 04th Feb                     Abelle                    [email-masked]           04:19 PM, 04th Feb                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:19 PM, 04th Feb                     Abelle                    ok           04:19 PM, 04th Feb                   Mohammad                   Hi Abelle, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           04:24 PM, 04th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 8413276582           04:24 PM, 04th Feb                     Abelle                    Hi!           04:25 PM, 04th Feb                     Abelle                    yes           04:25 PM, 04th Feb                     Abelle                    amounting KD 12.300 already debited on my account           04:25 PM, 04th Feb                     Abelle                    but I received an SMS from Centerpoint  that it was not successful           04:26 PM, 04th Feb                     Abelle                             04:27 PM, 04th Feb                   Mohammad                   Sorry for the late response.           04:27 PM, 04th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           04:27 PM, 04th Feb                     Abelle                    sure thank you!           04:27 PM, 04th Feb                   Mohammad                   We have checked and it appears that the following order number: 8413276582 was not placed successfully.           04:29 PM, 04th Feb                   Mohammad                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8413276589           04:29 PM, 04th Feb                     Abelle                    so it means that i can get my order? with this order number? 8413276589?           04:30 PM, 04th Feb                     Abelle                    so can I still come to the shop and pick my orders?           04:32 PM, 04th Feb                   Mohammad                   Yes this is 8413276589 your order number and once it will be ready for pick up you will get the notification to collect your order.           04:33 PM, 04th Feb                     Abelle                    ok, but I just want to make sure that this is paid already?           04:33 PM, 04th Feb                   Mohammad                   Please be assured as we checked and it is paid already.           04:35 PM, 04th Feb                     Abelle                    Thank you so much!           04:35 PM, 04th Feb                   Mohammad                   Is there anything else I can assist you with?           04:36 PM, 04th Feb                     Abelle                    That’s all..Thank you so much!           04:37 PM, 04th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:38 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666456