Subject: Ticket Assigned - Conversation with SB
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 12:02:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SB SB                    Hi           03:42 PM, 04th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:42 PM, 04th Feb                   MAX UAE whatsapp bot                    Hello SB , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:42 PM, 04th Feb                     SB                    2           03:42 PM, 04th Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:42 PM, 04th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:42 PM, 04th Feb                     SB                    2           03:43 PM, 04th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:43 PM, 04th Feb                     SB                    1           03:43 PM, 04th Feb                   MAX UAE whatsapp bot                   Please enter your email address           03:43 PM, 04th Feb                     SB                    [email-masked]           03:43 PM, 04th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:43 PM, 04th Feb                     SB                    We received your return request for order 9412036517 All-Over Printed Low-Rise Pant... +2item(s). Our delivery partner will pick up your return in 2-5 days.           03:44 PM, 04th Feb                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           03:45 PM, 04th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9412036517           03:45 PM, 04th Feb                     SB                    Nobody came to collect the return it has been 6 days today. Why?           03:45 PM, 04th Feb                     SB                    Nobody came to collect the return it has been 6 days today. Why?           03:45 PM, 04th Feb                   Mohammad                   We are sorry to hear that your return collection is not done till date.           03:47 PM, 04th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           03:47 PM, 04th Feb                     SB                    Ok           03:47 PM, 04th Feb                   Mohammad                   Thank you for your patience.           03:49 PM, 04th Feb                   Mohammad                   We have checked and found that our pick up team tried to pick up your order but without success.           03:50 PM, 04th Feb                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we can assist you accordingly.           03:51 PM, 04th Feb                     SB                    I informed I work Monday - friday so return or delivery only on Sat or Sun           03:51 PM, 04th Feb                     SB                    Monday he called me I told him to come after 6 pm or sat sun           03:52 PM, 04th Feb                     SB                    But no one called again           03:52 PM, 04th Feb                     SB                    7evan building, block F, apartment #522, dip 1 , Dubai           03:53 PM, 04th Feb                   Mohammad                   We can understand your frustration here.           03:53 PM, 04th Feb                   Mohammad                   Please be assured that we will escalate this issue to the pick up team so that collection can be arranged accordingly.           03:54 PM, 04th Feb                     SB                    I am not frustrated. I am disappointed in your delivery guys           03:54 PM, 04th Feb                     SB                    Please arrange for some one to collect it today           03:54 PM, 04th Feb                   Mohammad                   We will try to collect it as earliest as possible, kindly allow us some time so that we can do the needful.           03:56 PM, 04th Feb                   Mohammad                   Kindly also confirm your contact number +971521275475           03:56 PM, 04th Feb                     SB                    Ok           03:56 PM, 04th Feb                     SB                    Yes           03:57 PM, 04th Feb                   Mohammad                   Thank you for the confirmation.           03:58 PM, 04th Feb                   Mohammad                   Kindly note that we will escalate your issue to the pick up team and will try to pickup the order as earliest as possible.           03:59 PM, 04th Feb                     SB                    Ok k           04:00 PM, 04th Feb                   Mohammad                   Is there anything else I can assist you with?           04:00 PM, 04th Feb                     SB                    No           04:01 PM, 04th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:01 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666240