Subject: Ticket Assigned - Conversation with Amreen
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 11:58:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amreen Amreen                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  amreen Bot:  Hi amreen, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  521593000            03:35 PM, 04th Feb                   Mohammad                   Hi Amreen, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           03:38 PM, 04th Feb                   Mohammad                   We can see that you are contacting us regarding the Returns Process           03:39 PM, 04th Feb                   Mohammad                   Could you please confirm us if you are concerning about the order id 9412810520?           03:42 PM, 04th Feb                   Mohammad                   We would like to inform you that we have checked and found a return request has been created for order No. 9412810520 04/02/2023, and the collection will be processed by the transportation partner, LMG within 2 to 5 working days.           03:47 PM, 04th Feb                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/mzgezv through the tracking number RP020423002250.           03:52 PM, 04th Feb                   Mohammad                   Is there anything else I can assist you with?           03:55 PM, 04th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:58 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5666223