Subject: New Reply Received - Frustrated!!
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 11:01:51 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Frustrated!!  Ticket comment <div class="WordSection1">
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<span style="background:yellow;mso-highlight:yellow;mso-fareast-language:EN-US">Mobile number used 050- 5526768</span><span style="mso-fareast-language:EN-US"> &amp;  <span style="background:yellow;mso-highlight:yellow">+587 9687868</span></span>
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<div>From:<span lang="EN-US"> Splash &lt;[email-masked]&gt; <br><b>Sent:</b> 28 January 2023 20:20<br><b>To:</b> [email-masked]<br><b>Subject:</b> Frustrated!!</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5630020</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammad Khalid : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Anisa,<br><br>Thank you for reaching out to us.<br> <br>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.  <span style="background:yellow;mso-highlight:yellow">NO LUCK.</span><br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>- email address : <span style="background:yellow;mso-highlight:yellow">[email-masked]</span><br>- Country of access - <span style="background:yellow;mso-highlight:yellow">Dubai</span><br>- type of device used <span style="background:yellow;mso-highlight:yellow">Samsung 10</span><br>- Application version.<br>- System version <span style="background:yellow;mso-highlight:yellow">Android</span><br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>Splash Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5630020