Subject: Ticket Assigned - Conversation with Faiza
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 15:46:21 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faiza Faiza                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  faiza Bot:  Hi faiza, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412969802 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020223000788     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503370496            07:25 PM, 02nd Feb                     Faiza                    Hi i need to talk urgently to some agent.           07:26 PM, 02nd Feb                   Mohammad                   Hi Faiza, Good Evening.Thank you for contacting Splash. My name is Khalid. I will be happy to assist you.           07:29 PM, 02nd Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9412969802           07:30 PM, 02nd Feb                   Mohammad                   We would like to inform you that we have checked and found that today your order is out for delivery.           07:31 PM, 02nd Feb                   Mohammad                   Kindly make sure to active your contact number to avoid any delay.           07:32 PM, 02nd Feb                   Mohammad                   Is there anything else I can assist you with?           07:36 PM, 02nd Feb                     Faiza                    I need that parcel           07:37 PM, 02nd Feb                     Faiza                    Could you please give driver number           07:37 PM, 02nd Feb                   Mohammad                   We are sorry to inform you but we do not have the driver           07:37 PM, 02nd Feb                   Mohammad                   We do not have driver number           07:38 PM, 02nd Feb                     Faiza                    Then how qould you deliver           07:38 PM, 02nd Feb                     Faiza                    Could you please confirm. He will deliver tonight by what time           07:38 PM, 02nd Feb                     Faiza                    Because the parcel is extremely urgent for me           07:39 PM, 02nd Feb                   Mohammad                   Kindly note that our delivery partner deliver the order till 10 PM           07:40 PM, 02nd Feb                   Mohammad                   Is there anything else I can assist you with?           07:43 PM, 02nd Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           07:45 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5660132