Subject: Ticket Assigned - Conversation with Sandeep
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 15:45:32 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sandeep Sandeep                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  sandeep Bot:  Hi sandeep, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  FP020123001067 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9412848831 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123001067     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501852727            07:33 PM, 02nd Feb                   Mohammad                   Hi Sandeep, Good Evening.Thank you for contacting Splash. My name is Khalid. I will be happy to assist you.           07:34 PM, 02nd Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9412848831           07:35 PM, 02nd Feb                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but without success.           07:36 PM, 02nd Feb                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we can assist you accordingly.           07:37 PM, 02nd Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           07:40 PM, 02nd Feb                   Mohammad                   Hi Sandeep, I have not received a response from you still, please confirm if we are still connected?           07:42 PM, 02nd Feb                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:45 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5660126