Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 15:30:58 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    It has been out for delivery for a long time           07:12 PM, 02nd Feb                     User                    is there a specific contact number i can contact the driver?           07:12 PM, 02nd Feb                   Mohammad                   Dear customer, Good Evening.Thank you for contacting Home Center. My name is Khalid. I will be happy to assist you.           07:17 PM, 02nd Feb                     User                    Hello khalid           07:18 PM, 02nd Feb                   Mohammad                   Kindly note that we do not have any contact number of the driver.           07:18 PM, 02nd Feb                     User                    at least can you tell when exactly it will arrive?           07:19 PM, 02nd Feb                   Mohammad                   We cannot assure you of delivery timings, kind
 ly note that our delivery partner deliver the order till 10PM.           07:20 PM, 02nd Feb                     User                    How can i know when he will come ? This is not reliable system           07:20 PM, 02nd Feb                     User                    At least inform me when he will come as i need what i ordered tomorrow           07:21 PM, 02nd Feb                     User                    And i dont know when he will come ?           07:21 PM, 02nd Feb                     User                    this is unacceptable           07:22 PM, 02nd Feb                   Mohammad                   We would like to again inform you that we do not have the driver's contact number. While he will call you can ask him to deliver your order as per your convenience.           07:25 PM, 02nd Feb                     User                    Yes please let him contact me i will want to talk to him as my order has been out for delivery for a long time now           07:27 PM, 02nd
  Feb                     User                    and i hope he will contact me soon           07:27 PM, 02nd Feb                     User                    since i dont have his number           07:27 PM, 02nd Feb                     User                    and you will not share his contact number           07:28 PM, 02nd Feb                   Mohammad                   Kindly note that we will escalate this issue to the courier team to expedite your delivery.           07:29 PM, 02nd Feb                     User                    Thank you           07:29 PM, 02nd Feb                   Mohammad                   Is there anything else I can assist you with?           07:29 PM, 02nd Feb                     User                    no thank you           07:30 PM, 02nd Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Center.  Have a wonderful day.           07:30 PM, 02nd Feb                                          
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