Subject: New Reply Received - ORDER NO : 7812573302
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 15:29:11 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  ORDER NO :  7812573302  Ticket comment <div>Hi ,</div>
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<div>Thank you for your email . They picked up the item today on order number 7812573302 . And i recieved sms that item was succesfully picked up .</div>
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<div>Please process the refund to my account at the earliest . </div>
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<div>Thank you . </div>
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<div>Regards ,</div>
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<div>Leanor </div>
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<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Thu, 2 Feb 2023 at 18:19, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv4896870249"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5653788</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Leanor,</div>
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<div dir="ltr">Thank you for reaching out to us.<br><br>We sincerely apologize however, we do not have an exchange option available at this time. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 8000-1629 to book a return and to be notified of the refund amount based on our return policy.<br><br>·You can also book the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>·You can now drop off your return to any Max store across the Bahrain.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Bahrain.<br><br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>
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<div dir="ltr">​If you wish us to create return request on behalf of you kindly let us know and we will do the needful for you.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Max </span>Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653788