Subject: Ticket Assigned - Conversation with Aafia H.
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 15:03:52 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aafia H. Aafia H.                    Hi           06:50 PM, 02nd Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:50 PM, 02nd Feb                   MAX UAE whatsapp bot                    Hello Aafia H. , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:50 PM, 02nd Feb                     Aafia H.                    2           06:50 PM, 02nd Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:50 PM, 02nd Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:50 PM, 02nd Feb                     Aafia H.                    2           06:51 PM, 02nd Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:51 PM, 02nd Feb                     Aafia H.                    1           06:51 PM, 02nd Feb                   MAX UAE whatsapp bot                   Please enter your email address           06:51 PM, 02nd Feb                     Aafia H.                    [email-masked]           06:51 PM, 02nd Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:51 PM, 02nd Feb                   Mohammad                   Hi Aafia, Good Evening, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           06:52 PM, 02nd Feb                     Aafia H.                    Order no: 9412575059 I am unable to place a return request online in my order history           06:52 PM, 02nd Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           06:53 PM, 02nd Feb                     Aafia H.                    Ok           06:53 PM, 02nd Feb                   Mohammad                   Thank you for allowing me time.           06:57 PM, 02nd Feb                   Mohammad                   Could you please share with us the items name which you want to return?           06:57 PM, 02nd Feb                     Aafia H.                             06:58 PM, 02nd Feb                     Aafia H.                             06:58 PM, 02nd Feb                     Aafia H.                             06:58 PM, 02nd Feb                     Aafia H.                    All 5.           06:58 PM, 02nd Feb                   Mohammad                   Thank you for sharing the item names.           07:00 PM, 02nd Feb                   Mohammad                   We would like to inform you that we are also getting some technical issue while creating the return reqeust.           07:00 PM, 02nd Feb                   Mohammad                   *request           07:00 PM, 02nd Feb                   Mohammad                   We request you to kindly allow us some time, we will create the return request for you and will inform you the same via the email [email-masked]           07:01 PM, 02nd Feb                     Aafia H.                    Ok           07:01 PM, 02nd Feb                   Mohammad                   Is there anything else I can assist you with?           07:02 PM, 02nd Feb                     Aafia H.                    No           07:02 PM, 02nd Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:03 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5659863