Subject: Note Added - [#5629971] 9411949528
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 14:47:55 +0000

Hi ,    Ravi Sankar Podiyattillam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629971    Subject:  9411949528   Requester: Amira    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Ankkur</div>
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<div class="MsoNormal">I agreed, but for the picking, only one item id is triggering. I will check and update you tomorrow</div>
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<div class="MsoNormal">Dear Asad. In reading : I need this product physically on tomorrow.</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, February 2, 2023 5:41 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Manjit Gurung &lt;[email-masked]&gt;; MD MerajAli &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5629971] - 9411949528</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAMF69BD1E63CEB425B9E3B4D02EB21C6C1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please see the shared images, there is promotion running on this item.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,<br>
Ankur</span></div>
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<b>From:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 2 February 2023 5:38 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 MD MerajAli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5629971] - 9411949528</div>
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<div class="MsoNormal">Dear Ankkur</div>
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<div class="MsoNormal">As it is the supplier pack, can you please advise which part is missing.?</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards     
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 2, 2023 3:48 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5629971] - 9411949528</div>
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<div class="MsoNormal"><span lang="en-AE">++<a id="OWAAMA85F9541E2974D7797A46EF6E38D8987" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>
<a id="OWAAMA845D85EE77A4905B3FE7876EA442CBD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Christopher</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Hi Christopher, </span></div>
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<div class="MsoNormal"><span lang="en-AE">Can you please check on priority &amp; update that why customer has received incomplete item twice?</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,<br>
Ankur</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 1 February 2023 1:17 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5629971] - 9411949528</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi Ankkur,<br>
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Problem Statement: ​Incomplete item delivered 2 times<br>
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Order ID: 9411949528 and 9411280098<br>
Tracking ID: FP012623000395 and FP012023002278<br>
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Assistance Required: ​Customer received the product incomplete unit for the second time kindly look into the matter.<br>
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Issue Description: ​Incomplete item delivered to the cx.<br>
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The missing item is 165114330 </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Thu, 26 Jan at 9:25 PM
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi Amira,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused, <br>
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With reference to order number 9411949528,we have forwarded your query to the concerned team to check the issue and will be in touch with you asap to assist you in resolving this concern.<br>
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We request you to please allow us some time so we can work on this and do the needful.<br>
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We appreciate your patience.</span><span lang="en-AE"></span>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team.</span></div>
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