Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 14:18:14 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413058440 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 06/02/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567782850            06:03 PM, 02nd Feb                     Hello                    Please let me connect with email only no calls           06:03 PM, 02nd Feb                     Hello                    ??           06:04 PM, 02nd Feb                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           06:05 PM, 02nd Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9413058440           06:07 PM, 02nd Feb                   Mohammad                   We would like to inform you that you have placed the order with us on Feb 2, 2023           06:09 PM, 02nd Feb                   Mohammad                   The expected date of collection of your order is Feb 5, 2023           06:09 PM, 02nd Feb                     Hello                    Is there any possibility that i can collect on Saturday ?           06:10 PM, 02nd Feb                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           06:10 PM, 02nd Feb                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           06:11 PM, 02nd Feb                   Mohammad                   Is there anything else I can assist you with?           06:15 PM, 02nd Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:17 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5659589