Subject: Ticket Assigned - Conversation with Xavier Karthik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 12:08:23 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Xavier Karthik Xavier Karthik                    Hello           03:52 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:52 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Hello Xavier Karthik , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:52 PM, 02nd Feb                     Xavier Karthik                    1           03:52 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:52 PM, 02nd Feb                     Xavier Karthik                    9412828949           03:53 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123001937    You can also easily track your order from My Account > Order History.             03:53 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:53 PM, 02nd Feb                     Xavier Karthik                    2           03:53 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:53 PM, 02nd Feb                     Xavier Karthik                    1           03:53 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:53 PM, 02nd Feb                     Xavier Karthik                    [email-masked]           03:53 PM, 02nd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:53 PM, 02nd Feb                   Mohammad                   Hi Xavier, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           03:57 PM, 02nd Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9412828949           03:57 PM, 02nd Feb                     Xavier Karthik                    Yes           03:57 PM, 02nd Feb                     Xavier Karthik                    Still didn't receive it           03:58 PM, 02nd Feb                   Mohammad                   Thank you for the confirmation.           03:58 PM, 02nd Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           03:58 PM, 02nd Feb                     Xavier Karthik                    Please           03:59 PM, 02nd Feb                   Mohammad                   Thank you for allowing me time.           04:01 PM, 02nd Feb                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but without success.           04:01 PM, 02nd Feb                   Mohammad                   We request you to kindly confirm us your contact number +971502149467           04:02 PM, 02nd Feb                     Xavier Karthik                    Yes this is correct           04:02 PM, 02nd Feb                   Mohammad                   Thank you for the confirmation.           04:03 PM, 02nd Feb                   Mohammad                   Kindly note that we will escalate this to our courier to deliver your order as earliest as possible.           04:03 PM, 02nd Feb                   Mohammad                   Kindly allow us some time so that we can do the needful.           04:03 PM, 02nd Feb                   Mohammad                   We will update you via the email once any update will receive from the courier team.           04:04 PM, 02nd Feb                     Xavier Karthik                    Please           04:05 PM, 02nd Feb                   Mohammad                   Is there anything else I can assist you with?           04:05 PM, 02nd Feb                     Xavier Karthik                    No thanks dear but deliver the shipment as soon as possible           04:05 PM, 02nd Feb                     Xavier Karthik                    Because i need it by tomorrow           04:05 PM, 02nd Feb                   Mohammad                   We will try to deliver it as earliest as possible.           04:06 PM, 02nd Feb                   Mohammad                   Kindly allow us some time.           04:06 PM, 02nd Feb                     Xavier Karthik                    Ok           04:06 PM, 02nd Feb                   Mohammad                   Is there anything else I can assist you with?           04:06 PM, 02nd Feb                     Xavier Karthik                    No thanks           04:07 PM, 02nd Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:07 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5658822