Subject: Ticket Assigned - Conversation with L E E M A ??G E O R G E??
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 15:56:08 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with L E E M A ??G E O R G E?? L E E M A ??G E O R G E??                             07:17 PM, 01st Feb                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:17 PM, 01st Feb                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:17 PM, 01st Feb                     L E E M A ??G E O R G E??                    1           07:17 PM, 01st Feb                   MAX KW Whatsapp BOT                    Hello L E E M A ??G E O R G E?? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:17 PM, 01st Feb                     L E E M A ??G E O R G E??                    3           07:18 PM, 01st Feb                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            07:18 PM, 01st Feb                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:18 PM, 01st Feb                     L E E M A ??G E O R G E??                    Wrong bill           07:18 PM, 01st Feb                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:18 PM, 01st Feb                     L E E M A ??G E O R G E??                    2           07:20 PM, 01st Feb                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:20 PM, 01st Feb                     L E E M A ??G E O R G E??                    1           07:20 PM, 01st Feb                   MAX KW Whatsapp BOT                   Please enter your email address           07:20 PM, 01st Feb                     L E E M A ??G E O R G E??                    [email-masked]           07:20 PM, 01st Feb                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:20 PM, 01st Feb                   Mohammad                   Hi Leema, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           07:25 PM, 01st Feb                     L E E M A ??G E O R G E??                    Welcome  Mr  khalid           07:25 PM, 01st Feb                     L E E M A ??G E O R G E??                    Please  check the attachments           07:26 PM, 01st Feb                     L E E M A ??G E O R G E??                             07:27 PM, 01st Feb                     L E E M A ??G E O R G E??                             07:28 PM, 01st Feb                     L E E M A ??G E O R G E??                    22-2.75=19.25           07:29 PM, 01st Feb                     L E E M A ??G E O R G E??                    Then y my bill was 20.12           07:29 PM, 01st Feb                     L E E M A ??G E O R G E??                    It was cancelled  by the store,as its not available..but amt was wrong deducted           07:30 PM, 01st Feb                   Mohammad                   Thank you for sharing the details.           07:31 PM, 01st Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:31 PM, 01st Feb                     L E E M A ??G E O R G E??                    No problem. Sure           07:32 PM, 01st Feb                   Mohammad                   Sorry for the late response.           07:38 PM, 01st Feb                   Mohammad                   We have checked the invoice for this order and only 7 items were included in the bill which means you have not been charged for the item which was not shipped.           07:41 PM, 01st Feb                     L E E M A ??G E O R G E??                    It costs 2.75           07:41 PM, 01st Feb                     L E E M A ??G E O R G E??                    Total was before  22           07:42 PM, 01st Feb                   Mohammad                   As we can check the item Ribbed Crew Neck Top with Short Sleeves and Tie-Ups was cancelled and you have got the refund of amount 0.4477 KWD for the same in My credit wallet.           07:42 PM, 01st Feb                   Mohammad                   1.8759 KWD was Cash on delivery not refundable amount and 0.4264 KWD was the non refundable voucher amount.           07:43 PM, 01st Feb                     L E E M A ??G E O R G E??                    If reduced  this particular  item.it would  be 22-2.75=19.25           07:43 PM, 01st Feb                     L E E M A ??G E O R G E??                    Could  u please  explain           07:44 PM, 01st Feb                     L E E M A ??G E O R G E??                    I didn't  get it           07:44 PM, 01st Feb                     L E E M A ??G E O R G E??                    As it was on promotion  ????           07:45 PM, 01st Feb                   Mohammad                   Kindly note that order value was 22 KWD and 1.8759 KWD has been adjusted as COD non refundable amount.           07:47 PM, 01st Feb                   Mohammad                   The amount 0.4477 KWD has been refunded to My Credit wallet and 0.4264 KWD was non refundable voucher amount, hence it total makes 20.12 KWD.           07:49 PM, 01st Feb                     L E E M A ??G E O R G E??                    Ok thank u           07:51 PM, 01st Feb                   Mohammad                   Is there anything else I can assist you with?           07:52 PM, 01st Feb                     L E E M A ??G E O R G E??                    Nothing  else           07:52 PM, 01st Feb                     L E E M A ??G E O R G E??                    Thanks for ur precious  time           07:52 PM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:55 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5655174