Subject: Ticket Assigned - Conversation with Malak Alawam
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 15:37:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malak Alawam Malak Alawam                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  malak alawam Bot:  Hi malak alawam, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4712639397 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97431109315 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Malak, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you. Agent:  We can see that you are contacting us regarding the order id 4712639397 Customer:  Exactly Customer:  May I know when can I pick it up ? Agent:  Kindly allow me a moment to check the details for you. Agent:  Kindly note that your order Agent:  Expecting date of collection is for today. Agent:  Kindly note that you will receive the notification once the order will be ready for the collection. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  For the order 4712639397 Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi malak alawam, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4712639397 Bot:   It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:18 PM, 01st Feb                   Mohammad                   Hi Malak, Good Evening, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           07:22 PM, 01st Feb                     Malak Alawam                    Hi good evening           07:23 PM, 01st Feb                     Malak Alawam                    I wanted to ask about my package           07:23 PM, 01st Feb                     Malak Alawam                    When will I be able to pick it up ?           07:24 PM, 01st Feb                   Mohammad                   We would like to inform you that the expected date of collection of your order is today.           07:26 PM, 01st Feb                   Mohammad                   Kindly note that you will receive the notification once the order will be ready for the collection.           07:26 PM, 01st Feb                     Malak Alawam                    Yes           07:27 PM, 01st Feb                     Malak Alawam                    So can I pick it up today ?           07:27 PM, 01st Feb                   Mohammad                   Once you will receive the notification as ready for the collection, then you can go to pick the order.           07:30 PM, 01st Feb                   Mohammad                   Is there anything else I can assist you with?           07:33 PM, 01st Feb                     Malak Alawam                    No thanks           07:35 PM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:36 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5655072