Subject: Ticket Assigned - Conversation with Shabana Ali
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 15:20:37 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shabana Ali Shabana Ali                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  shabana ali Bot:  Hi shabana ali, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I received my order now I have size issu I want to exchange size Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  8412800771 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96551204427            06:58 PM, 01st Feb                     Shabana Ali                    Order I received already..I have only size issuesi want to exchange size           07:00 PM, 01st Feb                   Mohammad                   Hi Shabana, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           07:01 PM, 01st Feb                   Mohammad                   We can see that you are contacting us regarding the exchange of the item.           07:02 PM, 01st Feb                   Mohammad                   Kindly note that we do not offer any exchange on any product.           07:05 PM, 01st Feb                   Mohammad                   You can just return your item and get the refund for the same and purchase the item of your choice.           07:05 PM, 01st Feb                   Mohammad                   Is there anything else I can assist you with?           07:10 PM, 01st Feb                   Mohammad                   You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           07:11 PM, 01st Feb                   Mohammad                   You can also drop off your return to any Max store across the Kuwait.           07:12 PM, 01st Feb                   Mohammad                   Here’s what you need to do.   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Kuwait.           07:14 PM, 01st Feb                   Mohammad                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           07:15 PM, 01st Feb                   Mohammad                   Receive your refund: After we check your returns, we'll process your refund.           07:15 PM, 01st Feb                   Mohammad                   If you’ve paid by cash, you can ask for a cash refund.           07:15 PM, 01st Feb                   Mohammad                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           07:15 PM, 01st Feb                   Mohammad                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:16 PM, 01st Feb                   Mohammad                   Is there anything else I can assist you with?           07:17 PM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:20 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5654962