Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 15:13:17 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hii           06:53 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:53 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:53 PM, 01st Feb                     ?                    1           06:53 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:53 PM, 01st Feb                     ?                    1           06:53 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:53 PM, 01st Feb                     ?                    9412793393           06:54 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123000452    You can also easily track your order from My Account > Order History.             06:54 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:54 PM, 01st Feb                     ?                    2           06:54 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:54 PM, 01st Feb                     ?                    1           06:54 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:55 PM, 01st Feb                     ?                    [email-masked]           06:55 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:55 PM, 01st Feb                     ?                    ?           06:55 PM, 01st Feb                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           06:59 PM, 01st Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9412793393           06:59 PM, 01st Feb                     ?                    9412793393           06:59 PM, 01st Feb                     ?                    Yes           07:00 PM, 01st Feb                     ?                    Today is the delivery date but the product is not delivered.           07:00 PM, 01st Feb                   Mohammad                   Thank you for the confirmation.           07:01 PM, 01st Feb                     ?                    Can you please tell me the reason? Because today I want to vacation.           07:01 PM, 01st Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:01 PM, 01st Feb                   Mohammad                   Thank you for your patience.           07:03 PM, 01st Feb                     ?                    Please help me           07:04 PM, 01st Feb                   Mohammad                   We would like to inform you that our delivery partner tried to deliver your order but without success.           07:04 PM, 01st Feb                   Mohammad                   We request you to kindly confirm us your contact number +971528147162           07:04 PM, 01st Feb                     ?                    0528147162           07:05 PM, 01st Feb                     ?                    Same no.           07:05 PM, 01st Feb                     ?                    Please ask him to deliver today           07:06 PM, 01st Feb                     ?                    Before I order from max they will deliver the next day.           07:07 PM, 01st Feb                     ?                    First time facing the problem of your site.           07:07 PM, 01st Feb                   Mohammad                   Kindly note that we cannot assure you about the delivery timings but try to deliver your order as earliest as possible.           07:07 PM, 01st Feb                     ?                    Ok tks           07:08 PM, 01st Feb                   Mohammad                   We will escalate this to our courier team to expedite the delivery.           07:08 PM, 01st Feb                   Mohammad                   Is there anything else I can assist you with?           07:10 PM, 01st Feb                     ?                    Tks           07:10 PM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:12 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5654918