Subject: Ticket Assigned - Conversation with Zainuddhen
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 14:16:35 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zainuddhen Zainuddhen                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  zainuddhen Bot:  Hi zainuddhen, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0527704903 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Zain, Good evening. Thank you for contacting Splash. My name is Mais. We would be happy to help you. Agent:  We can see that you have contacted us regarding return process, could you please elaborate your query? Customer:  Hi Customer:  Not returning Customer:  I got scamed Customer:  I got wrong dress Customer:  I won’t wait for refund or anything i want my cloth soon as possible Customer:  9412718486 Agent:  Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website. Customer:  Order number Agent:  Could you please share with us images about the item you received? Customer:  IMAGE Agent:  Please accept our full apology, we can arrange a return process for the item as the exchange service is not available for Splash and we are really sorry for this, please confirm your wish about this Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Customer:  What is this Customer:  Your mistake and I should wait Customer:  Place a new order right now plz Agent:  Please accept our full apology for this, and be assured that we will do our best to raise our quality service in order to not repeat such mistakes again and to meet all your wish Agent:  And we are really sorry that the exchange service is not available, we can only arrange a return process Customer:  Okay arrange fast for the pant Customer:  What is compensation for wasting my time? Agent:  We would like to inform you that we have created a return request for the item, you must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details, so that the courier can collect it at the soonest. Customer:  Ok Agent:  Is there anything else I can assist you with? Customer:  But  compensation ? Customer:  For wasting my time and money Customer:  Now sale also willend Customer:  I have to pay more because of you splash Customer:  Hello Agent:  Please accept our full apology for the delay Agent:  And we would like to offer you a voucher with the amount of 15 AED as a compensation for the mistake, could you please confirm your wish about this? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Splash in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:42 PM, 01st Feb                     Zainuddhen                    Ok           05:43 PM, 01st Feb                     Zainuddhen                    Did you put 15 dhs compensation voucher in my accOunt?           05:43 PM, 01st Feb                     Zainuddhen                    Hello           05:44 PM, 01st Feb                   Mohammad                   Hi Zain, Good Evening, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           05:46 PM, 01st Feb                     Zainuddhen                    Yes where is my voucher 15 dhs compensation           05:46 PM, 01st Feb                     Zainuddhen                    Hello           05:49 PM, 01st Feb                   Mohammad                   Thank you for the confirmation.           05:49 PM, 01st Feb                     Zainuddhen                    Okay           05:50 PM, 01st Feb                   Mohammad                   Kindly note that we will get it created with the relevant team for you and will inform you via the email once the voucher will created.           05:50 PM, 01st Feb                     Zainuddhen                    Lisn I don’t have email id           05:50 PM, 01st Feb                     Zainuddhen                    In this account its created my apple id           05:51 PM, 01st Feb                   Mohammad                   Kindly confirm us if this email id [email-masked] belongs to you.           05:53 PM, 01st Feb                     Zainuddhen                    Yes           05:53 PM, 01st Feb                     Zainuddhen                    Send in that mail           05:53 PM, 01st Feb                     Zainuddhen                    I don’t get any mail from splash           05:55 PM, 01st Feb                   Mohammad                   Thank you for the confirmation.           05:55 PM, 01st Feb                   Mohammad                   We will update you on the same email id.           05:55 PM, 01st Feb                     Zainuddhen                    And lisn you created a return request but I didn’t put any adress and they told we send a link in a mail but I didn’t get any mail because this account don’t have any mail           05:56 PM, 01st Feb                     Zainuddhen                             05:57 PM, 01st Feb                     Zainuddhen                    See this is apple id I don’t get mail           05:57 PM, 01st Feb                     Zainuddhen                    [email-masked] is other account this account is different           05:57 PM, 01st Feb                   Mohammad                   Kindly note that the order was placed with the email id [email-masked] hence the email will be sent to the same email id for filling up the details.           06:01 PM, 01st Feb                     Zainuddhen                    Hello           06:02 PM, 01st Feb                   Mohammad                   Kindly elaborate your concern so that we can assist you accordingly.           06:06 PM, 01st Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           06:10 PM, 01st Feb                   Mohammad                   Kindly note that as we already informed you that once the voucher will created we will inform you the same via the email id.           06:13 PM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           06:15 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5654594