Subject: Ticket Assigned - Conversation with Shamal Here
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 14:12:43 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shamal Here Shamal Here                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shamal here, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Order id : 9412837480 & 9412844277 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9412844277 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:40 PM, 01st Feb                     Shamal Here                    Start Again           05:40 PM, 01st Feb                   Mohammad                   Hi Shamal, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           05:42 PM, 01st Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9412844277           05:42 PM, 01st Feb                     Shamal Here                    Hello khaleed           05:46 PM, 01st Feb                     Shamal Here                    Just for you to know, you're the third agent I'm going to communicate with since morning regarding my orders           05:47 PM, 01st Feb                   Mohammad                   We have checked and found that you have placed the order 9412844277 on Jan 31 and the expected collection date of your order is today.           05:47 PM, 01st Feb                     Shamal Here                    Order id : 9412837480 & 9412844277           05:47 PM, 01st Feb                     Shamal Here                    As it shown and you know that today is the collection date           05:48 PM, 01st Feb                     Shamal Here                    I'm yet to receive any confirmation           05:49 PM, 01st Feb                     Shamal Here                    I'm running out of time to pack the things up and catch tomorrow's flight           05:50 PM, 01st Feb                     Shamal Here                    Hope you got the feelings           05:51 PM, 01st Feb                   Mohammad                   Regarding the order id 9412837480 the expected date of the same is also for today.           05:52 PM, 01st Feb                   Mohammad                   Kindly note that you will receive the notification once the order will be ready for the collection.           05:52 PM, 01st Feb                     Shamal Here                    May I know why is it taking so long           05:54 PM, 01st Feb                     Shamal Here                    One of the item in order id 9412844277 got cancelled yesterday itself           05:56 PM, 01st Feb                   Mohammad                   We would like to inform you that the usual time frame for the click and collect orders are 2-3 business working days.           05:56 PM, 01st Feb                     Shamal Here                    Then you should update the same in your application           05:57 PM, 01st Feb                     Shamal Here                    That's unacceptable and not what shown while I placed the order           05:57 PM, 01st Feb                   Mohammad                   Kindly note that this is the standard time frame for an order to be ready for collection. However we will escalate this to store team to make it available as earliest as possible           06:00 PM, 01st Feb                     Shamal Here                    It is well said in the application "get it tomorrow" and will take longer days for specific locations in the emirates           06:03 PM, 01st Feb                     Shamal Here                    No where I found it says delivery time 2-3 business days           06:04 PM, 01st Feb                   Mohammad                   We can understand your disappointment here.           06:06 PM, 01st Feb                   Mohammad                   We will try to improve our services.           06:09 PM, 01st Feb                   Mohammad                   Is there anything else I can assist you with?           06:10 PM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:12 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5654576