Subject: Ticket Assigned - Conversation with Mrs Siddiqui
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 10:43:12 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mrs Siddiqui Mrs Siddiqui                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mrs siddiqui, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mrs siddiqui, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:10 PM, 01st Feb                     Mrs Siddiqui                    Waiting           02:10 PM, 01st Feb                     Mrs Siddiqui                             02:11 PM, 01st Feb                   Mohammad                   Hi Siddiqui, Good Afternoon, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           02:13 PM, 01st Feb                   Mohammad                   Could you please elaborate your concern so that we can assist you accordingly.           02:13 PM, 01st Feb                     Mrs Siddiqui                    Hi           02:14 PM, 01st Feb                     Mrs Siddiqui                    How can i add this voucher to my sukran wallet to redeem           02:14 PM, 01st Feb                     Mrs Siddiqui                    Iam umable to use this shukarn online           02:15 PM, 01st Feb                     Mrs Siddiqui                             02:16 PM, 01st Feb                   Mohammad                   Could you please share with us the voucher code you are trying to use?           02:19 PM, 01st Feb                     Mrs Siddiqui                    I shared above           02:20 PM, 01st Feb                     Mrs Siddiqui                    I wana about voucher number           02:20 PM, 01st Feb                     Mrs Siddiqui                    Or credit note           02:20 PM, 01st Feb                     Mrs Siddiqui                    Problem is that how can i add this to my wallet           02:21 PM, 01st Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           02:23 PM, 01st Feb                     Mrs Siddiqui                    Yes, please           02:23 PM, 01st Feb                   Mohammad                   Thank you for your patience.           02:25 PM, 01st Feb                   Mohammad                   We request you to please confirm us if this email id [email-masked] belongs to you.           02:26 PM, 01st Feb                     Mrs Siddiqui                    Yes,           02:26 PM, 01st Feb                   Mohammad                   Thank you for the confirmation.           02:28 PM, 01st Feb                     Mrs Siddiqui                    Yes,           02:28 PM, 01st Feb                   Mohammad                   As we can check the amount is available under My Credit wallet section for the above shared email.           02:29 PM, 01st Feb                     Mrs Siddiqui                    Ok...           02:29 PM, 01st Feb                     Mrs Siddiqui                    I will check there           02:29 PM, 01st Feb                     Mrs Siddiqui                    Is there any credit voucher number available           02:30 PM, 01st Feb                     Mrs Siddiqui                    I can't use it online           02:31 PM, 01st Feb                   Mohammad                   Sorry for the late response.           02:37 PM, 01st Feb                     Mrs Siddiqui                    No, problem           02:37 PM, 01st Feb                   Mohammad                   We have checked and not able to found any credit voucher, if you have received any voucher against any return, kindly share with us so that we can assist you accordingly.           02:38 PM, 01st Feb                     Mrs Siddiqui                    Ok           02:38 PM, 01st Feb                   Mohammad                   Is there anything else I can assist you with?           02:39 PM, 01st Feb                     Mrs Siddiqui                             02:39 PM, 01st Feb                     Mrs Siddiqui                    I am sharing this msg           02:39 PM, 01st Feb                   Mohammad                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:40 PM, 01st Feb                     Mrs Siddiqui                    Ok thanks           02:40 PM, 01st Feb                   Mohammad                   Is there anything else I can assist you with?           02:41 PM, 01st Feb                     Mrs Siddiqui                    No, thanks           02:41 PM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:42 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653350