Subject: Ticket Assigned - Conversation with Nada
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 10:16:37 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nada Nada                    Hi           01:46 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:46 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:46 PM, 01st Feb                     Nada                    1           01:47 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Nada , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:47 PM, 01st Feb                     Nada                    2           01:47 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:47 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:47 PM, 01st Feb                     Nada                    2           01:47 PM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:47 PM, 01st Feb                     Nada                    1           01:47 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:47 PM, 01st Feb                     Nada                    [email-masked]           01:48 PM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:48 PM, 01st Feb                     Nada                    Hello           01:50 PM, 01st Feb                   Mohammad                   Hi Nada, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           01:53 PM, 01st Feb                   Mohammad                   We can see that you are contacting us regarding the return process.           01:53 PM, 01st Feb                     Nada                    Hi, I made and order and then I traveled. When I came back I found that one of the pajamas set I ordered was only a tshirt so the pants were missing.           01:54 PM, 01st Feb                     Nada                    The order was made more than one month ago but because the mistake is from your side I thought there should be a way to fix that           01:55 PM, 01st Feb                     Nada                    The items is ( striped crew neck T-shirt and full length pyjama set ) size XL           01:56 PM, 01st Feb                   Mohammad                   Could you please confirm us if you are concerning about the order number 9404217385           01:57 PM, 01st Feb                     Nada                    Yes           01:57 PM, 01st Feb                   Mohammad                   Thank you for the confirmation.           01:58 PM, 01st Feb                   Mohammad                   Could you please share with us the image of the product you received so that we can check and assist you accordingly.           01:59 PM, 01st Feb                     Nada                             01:59 PM, 01st Feb                   Mohammad                   We are sorry to inform you that the return time period is over fro the product hence it cannot be returned. However, we are offering you the compensation voucher for the missing piece worth AED 30.           02:03 PM, 01st Feb                     Nada                    The tshirt is too big as well. Can I just return it?           02:04 PM, 01st Feb                   Mohammad                   As we already informed you that return can only be accept within the 14 days post order delivery hence we are not able to take it back.           02:06 PM, 01st Feb                     Nada                    Ok thanks           02:07 PM, 01st Feb                   Mohammad                   Kindly note that we will get the voucher created for you worth AED 30 and will inform you once the voucher will receive over the email id [email-masked]           02:11 PM, 01st Feb                   Mohammad                   Is there anything else I can assist you with?           02:14 PM, 01st Feb                     Nada                    Thats all thanks for the help           02:15 PM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:15 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653173